Not everyone knows computer/game tech. What do you really expect them to say? LOL break down every click, drag, and number? There intention is only to let people know they are working on it and that's all you need to know
Even if you don't understand the lingo, if they fired off a bunch of it in an update, it would make them seem a bit more competent. As it stands, the constant updates are "we know there is a problem, we don't know how to fix it." Totally different situation.
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