Your Customer's Trust, Confidence and Loyalty

[ClaireBear]

The problem is, the game is already in a bad light. A lot of SE's fans have felt let down the past several years with weak release after weak release. Everyone in the industry knows what a flop 1.0 was and now all eyes are on this.

And the truth is, SE cannot afford to have these issues in two days. Hell, even tomorrow would be terrible. IGN has announced they'll be doing a live stream of the game tomorrow, and if they're unable to login, the media will have a field day with that. One day later, NDA will be lifted, and all the little YouTubers with their tens of thousands of followers each will also rip the game apart if they run into these issues.

These days, it's cool to hate, especially if the subject is a large, successful corporation. There are media journalists who are foaming at the mouth to give this game a negative review. And after the terrible experience of FFXIV 1.0 and Yoshi-P's public stance about regaining player trust, this launch HAD to be perfect.

I'm worried about the potential media frenzy if these issues continue because it will heavily affect sales, and I sure as hell don't want to see a game that I immensely enjoy losing all support from SE and going into a F2P model.

Hopefully nothing like this happens.

[Tsuroku]

Since everyone is being creative while waiting, here is my masterful use of mspaint.

[castial]

If many ppls log in is that mean SE get a lot of money? wanna use it for better server?It is not free to play.We deserve what we paid for.
I lost my trust in SE

[Citizen_Thom]

Since everyone is being creative while waiting, here is my masterful use of mspaint.

Phase 5 will last for one month, no doubt. ><

[Laiyenu]

If many ppls log in is that mean SE get a lot of money? wanna use it for better server?It is not free to play.We deserve what we paid for.
I lost my trust in SE

I'm gonna guess they won't be getting alot of cash after the first month with crap like this, many people will just drop it after the freebie (if they didn't cancel already)

[Phil1six2]

A lot of my personal frustrations have already been addressed so, just i just want to keep this very well (for the most part) thought out educated thread going.

Bump /10Char

[DMCain]

I submit a vote of 'No Confidence'.

[ClaireBear]

With the visibility that this thread is getting I hope gives SE motivation to resolve much of the issues we have been seeing. Hopefully everything will be resolve by the end of the month or at least we will see less errors.

Thanks everyone and please continue to keep this thread alive!

[SuperDevin]

IT wont be long before NA/EU goes F2P with a cash shop to screw more money from us all.

This won't happen. The only reason other MMO's go free to play is because of investers. Cash shops are there to make a quick buck. Because SE used their own money they don't need to do that. They could function at 100% with only 400k subs. WOW has like 8 million right now.

[ClaireBear]

This won't happen. The only reason other MMO's go free to play is because of investers. Cash shops are there to make a quick buck. Because SE used their own money they don't need to do that. They could function at 100% with only 400k subs. WOW has like 8 million right now.

SE has also said they wouldn't be able to provide the level of service they wish to do if it was F2P as well. Example: Game content etc.