they have sincerely dropped the ball on this, whatever text they put on their information pages, they KNEW how many pre orders were sold, and they also Knew from 4 iterations of beta testing the server loads. they knew how ofent the 1 server that handles instances was getting hit.
if they didnt, they need a better support crew.

They plain and simple aren't prepared for this weekend and launch in less than 2 days.

Striker.