To those who pre-ordered on PSN(Devs Help Please!).

[Juvian]

I got refunded too, but the Standard Edition is available, but in my case I got the CE which to me says unavailable because I already own it.

[Juvian]

Am I supposed to get the standard edition ? some words from the Devs on this would be awesome....

[JodabeRenihart]

I got refunded too, but the Standard Edition is available, but in my case I got the CE which to me says unavailable because I already own it.

If you hit on "Tell me more" which is instead of "add to the cart" It will tell you that you already have it and that's why you cannot re-purchase it... however if you look on your download list the game has disappeared.

[EliseAlexis]

Can we get a response from a rep pretty please with a cherry on top?
If our money is refunded do we purchase right away and download all over again?
Or do we not touch it and they will automatically fix things for us?
Only 7 hours left until early access...

My PSN account was refunded 39.99.
On PSN the 39.99 version says unavailable.
PSN ffxiv CE edition says available for 59.99.
I did not receive any psn xbar message letting me know of the refund.
I did not receive an e-mail telling me of the refund.
On my services list it shows my early access started 8/14 and ended 8/23.

Please someone let us know what is going on.
Its starting to look like PS3 users that bought through PSN between 13-15
just got shafted...

[Juvian]

If you hit on "Tell me more" which is instead of "add to the cart" It will tell you that you already have it and that's why you cannot re-purchase it... however if you look on your download list the game has disappeared.

Yes on that you are right it does says I can't purchase/download it because I already own it. Altho I just checked my download list and the game is still listed, but the Theme I got from the CE is actually gone. Could this be the Beta client and not the purchase ?.... Im confused... what are we supposed to do...?

[Eyalle]

Honestly, I wouldn't go purchase the other editions that you don't have. You don't want to risk being billed for two editions. I'm sure we'll hear something soon since we all have our refunds. Since we already have the client, we probably won't need to download the whole thing again.

[JodabeRenihart]

Yes on that you are right it does says I can't purchase/download it because I already own it. Altho I just checked my download list and the game is still listed, but the Theme I got from the CE is actually gone. Could this be the Beta client and not the purchase ?.... Im confused... what are we supposed to do...?

In my case the standard Edition which I bought is not any longer on my download list and the CE Edition is available for purchase... we should just wait for official announcement before doing anything, at least it seems they are trying to get it fixed before EA.

[toniyo8701]

Ok guys, this is my thought. If you go to your service list and check the early access it says it expires on the 23rd, which it never said that before. Once it expires maybe we can try again, which means we would have to wait till tomorrow.

[Juvian]

In my case the standard Edition which I bought is not any longer on my download list and the CE Edition is available for purchase... we should just wait for official announcement before doing anything, at least it seems they are trying to get it fixed before EA.

I guess theres no other option but wait like you said... but getting refunded without any notice doesn't look right...

[toniyo8701]

Uhhhh, guys. Good news and bad news....

This was quoted from someone straight from someone else trying to get answers......

I just got off the phone with PSN customer service. I was told SE will be refunding all affected accounts IN FULL. Plus, we will be getting a voucher to redownload the game FOR FREE with "extra entitlements."

Drawback is the XMB message will be arriving early next week.

Submitting for a refund takes 5-7 days and no codes can be used until it goes through.

We cannot preorder from another merchant and use the new code. It will NOT work.

The only thing we can do is wait until SE resolves this. Affected accounts will not be getting EA until we get the XMB message arrives.