No valid or active service account is available to play FINAL FANTASY XIV: A Realm Re

[beater49]

I also preordered on PSN last Aug 15. And today I am getting the "No valid or active...blahblahblah"

I downloaded the client before the open beta using my PSN pre order. I couldn't log in into the open beta because i didnt have my open beta code yet. But when I did get my open beta code, i was able to log in. That was on Aug 16.

Now as we all know, being in open beta doesn't guarantee access to early access and official launch.

It seems to me that my open beta access overrides my preorder. This is because my open beta came at a later date. And since open beta players are not granted/guaranteed early access, all I get is the "no valid blahblahblah"...

Now, i think a few solutions to this are the ff:
1. get a preorder that is dated AFTER the start of open beta test
2. change the date of my preorder as listed on my services list
3. find a way to change the date or delete(?) the open beta service in my services list (assuming that this does not erase/void my open beta characters)

any thoughts?

[Mors4]

i hate SE common first 3102 error then 90000 and now i can f..... update because i enter in the beta and i purcharse the game CE on 15th august i hate SE they do not know how to do goood job i wait patiently until today and they dont fix anything they just apologize

[SoopaMan2K]

It's not the client, because whether you downloaded it on August 13 or last night it's the same client. It has to do with PSN not communicating with SE servers that you bought the game and have a service agreement. Due probably to whatever change they made to the order when they took it off PSN on the 16th during the Phase 4 login problems. Whatever they changed in their system between it being taken offline and reupped is now affecting us.

This is not an SE problem, it's a PSN problem. Which is why I think the easiest solution, still, is to refund us the purchase price, tell us to delete the game and all files from our system, and then repurchase from PSN. That would solve everything.

I agree with this!