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  1. 06-22-2013 05:56 AM #1
    Denmo
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    Denmo Mcstronghuge
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    Thaumaturge Lv 100
    I just went through 2 chat support sessions, and in both cases, after 40 min of waiting apiece, I was canceled out the moment I got to my turn.

    I hate to sound rude n'all, but this is bull****.
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  2. 06-22-2013 05:58 AM #2
    KiriA500
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    Doctor Beatbox
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    Quote Originally Posted by Denmo View Post
    I just went through 2 chat support sessions, and in both cases, after 40 min of waiting apiece, I was canceled out the moment I got to my turn.

    I hate to sound rude n'all, but this is bull****.
    No, it has nothing to do with you being rude. It is bullcrap. It's getting harder and harder to want to continue playing this because I don't want to imagine the day I have to actually contact support with an actual issue.
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  3. 06-22-2013 07:03 AM #3
    Denmo
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    Friend had same issue, and he actually got word out of the chat support.

    Agent Jordan G: I'm sorry there is no way to move characters or beta accounts. Once phase 4 happens then you can play on the Legacy account or you can try to contact the forums and they might be able to help.
    You: its one account with two FFXIV service accounts
    You: its one log in name and password
    You: with two service accounts for FFXIV
    You: there is no way to move it or issue a new beta key? Legacy characters are supposed to have gauranteed access to the beta.
    Agent Jordan G: You applied the code to the wrong account and we can not issue you a code again.
    Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
    Agent Jordan G has disconnected.
    It's hard not to take that as, "You're stupid for putting it on the wrong account. Have a nice day."

    And yet from what I recall, I never had the option of which account to apply my key to.
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    Last edited by Denmo; 06-22-2013 at 07:05 AM.
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  4. 06-22-2013 07:06 AM #4
    KiriA500
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    Quote Originally Posted by Denmo View Post
    Friend had same issue, and he actually got word out of the chat support.



    It's hard not to take that as, "You're stupid for putting it on the wrong account. Have a nice day."

    And yet from what I recall, I never had the option of which account to apply my key to.
    It never gave an option, so it's not the our fault. I spent 2 years selecting FFXIV 2 on the login screen for 1.0, I'm pretty sure I know which account is the main one.
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