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  1. #11
    Player
    KiriA500's Avatar
    Join Date
    Aug 2011
    Location
    Ul'dah
    Posts
    2,434
    Character
    Doctor Beatbox
    World
    Excalibur
    Main Class
    Pugilist Lv 90
    I just got off a chat support. He was able to help me out by getting me a new code that applied to my FFXIV Service Account 2.

    I now have access to my 1.0 character. Hopefully everyone else is able to get their issue fixed, especially you Denmo...gotta get dat 2.0 beard on.
    (2)

  2. #12
    Player Denmo's Avatar
    Join Date
    Jun 2011
    Location
    The Inn Room
    Posts
    1,498
    Character
    Denmo Mcstronghuge
    World
    Excalibur
    Main Class
    Thaumaturge Lv 100
    That's good. But if he cuts me off again I swear I may get banned from 2.0 entirely just from the expletives my mouth will emit.
    (2)

  3. #13
    Player
    Genjuro's Avatar
    Join Date
    Oct 2011
    Location
    Gridania
    Posts
    149
    Character
    Hyacinth Feng
    World
    Ultros
    Main Class
    Bard Lv 90
    Ok here's what I had to do. I went to Customer Support of Final Fantasy XIV. Contact Category: Products & Services; Sub-category: Beta Test

    Just put that you have not received your beta key for your 1.0 service account. CS logs in and HOPEFULLY give you a new key.

    After this, CANCEL your Final Fantasy XIV(the first one) just for safe measures, and leave the Final Fantasy XIV 2 or 3 which ever contains your 1.0 character.

    Register your code and pay attention to which account to apply it to as it may give you a drop down. Then you should be able to access your 1.0 character.
    (0)

  4. #14
    Player
    LitoOrigo's Avatar
    Join Date
    Jun 2011
    Location
    Gridania
    Posts
    65
    Character
    Lito Origo
    World
    Hyperion
    Main Class
    Arcanist Lv 50
    I had a similar problem when I 1st attempted to log in. I have 2 accounts with legacy status. My main account didn't appear upon login but it showed me as a Legacy status. My alt was back in my original server. After tinkering with the character selection (I was trying to delete the character I recently made on Beta to see if my main would reappear) I found my original character by selecting the world button/selection on top of my character's name.

    Hope this helps
    (1)

  5. #15
    Player
    indira's Avatar
    Join Date
    Mar 2011
    Posts
    2,376
    Character
    Indira Cliodhna
    World
    Sargatanas
    Main Class
    Pugilist Lv 50
    go to your server on the select screen.
    (0)

  6. #16
    Player
    Pwnagraphic's Avatar
    Join Date
    May 2011
    Location
    Ul'Dah
    Posts
    669
    Character
    Pwna Graphic
    World
    Hyperion
    Main Class
    Pugilist Lv 60
    So why do we have 2 service accounts to begin with? I didn't do that so why is it there? And when applying the beta code it doesn't give you the option to attach it to a certain one. You have 2 service accounts with one username and password to log in and it obviously works. I am confused on this matter.
    (0)

  7. #17
    Player
    Themis's Avatar
    Join Date
    Oct 2011
    Location
    Gridania
    Posts
    396
    Character
    Temisu Namisu
    World
    Kujata
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by indira View Post
    go to your server on the select screen.
    My 1.0 character didn't show up until I went to the server I played on (Excalibur) where I could then load up my character (don't forget you can scroll the server list to move the list up/down - seems people have issues with that too). It's not on the character select screen by default.
    (0)

  8. #18
    Player
    Resheph's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    325
    Character
    Resheph Rahovari
    World
    Hyperion
    Main Class
    Gunbreaker Lv 70
    Quote Originally Posted by Themis View Post
    My 1.0 character didn't show up until I went to the server I played on (Excalibur) where I could then load up my character (don't forget you can scroll the server list to move the list up/down - seems people have issues with that too). It's not on the character select screen by default.
    The issue where there are two service accounts won't be solved by this. Even when you select the correct server, your character just doesn't show up. It's super lame and the customer service is really bad.

    Also: *animu cutscene* Denmo... considers me his friend? *stoic tears*
    (0)

  9. #19
    Player Denmo's Avatar
    Join Date
    Jun 2011
    Location
    The Inn Room
    Posts
    1,498
    Character
    Denmo Mcstronghuge
    World
    Excalibur
    Main Class
    Thaumaturge Lv 100
    *Fist of the North Star gaze at the sunset* I have only two friends. *raises his left and right fists*

    I was finally able to get to Customer support via the chat service. I think what was originally going on was Chrome didn't like their chat service and it auto-booted me when the chat opened up. So on my 4th try I used IE, and it worked. Talked to support guy and he straight up gave me a new beta key for my second service account.

    Hope this helps anyone else.
    (3)

  10. #20
    Player
    Pwnagraphic's Avatar
    Join Date
    May 2011
    Location
    Ul'Dah
    Posts
    669
    Character
    Pwna Graphic
    World
    Hyperion
    Main Class
    Pugilist Lv 60
    Quote Originally Posted by Denmo View Post
    *Fist of the North Star gaze at the sunset* I have only two friends. *raises his left and right fists*

    I was finally able to get to Customer support via the chat service. I think what was originally going on was Chrome didn't like their chat service and it auto-booted me when the chat opened up. So on my 4th try I used IE, and it worked. Talked to support guy and he straight up gave me a new beta key for my second service account.

    Hope this helps anyone else.
    I'll have to wait until Monday, but good deal.

    We didn't get an option to select the service account we wanted. At least not from what I can remember. Just odd.
    (0)

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