About pre-order credit card charge

[Alhanelem]

It would make a lot more sense if the codes weren't given until they were redeemable in the first place (they aren't yet, as far as I understand).

Still, if you ask to cancel, they should in theory refund you and invalidate the codes given.

Was anyone else charged the whole amount for the PS3 Collector's Edition pre-order?

I was charged the whole amount directly to my credit card shortly after I pre-ordered. I thought they only charged you after they shipped...

Now I tried to cancel it so I can get it at a Canadian store, so I don't have to pay custom fees, but it said "No Refund Required. You have requested this order be cancelled. Because you have not yet submitted payment for this order, a refund is not needed. When the remaining items in your order are fulfilled, you will be billed for those items."

Basically, I'm kind of scared I won't get refunded. Just wondering if anyone else was charged the whole amount when they ordered.

Reading your post again, odds are the "charge" on your card was simply a pre-authorization, not an actual charge (this is common practice when making certain purchases that can be for services yet to be rendered or of an uncertain amount) to ensure that your card can cover the amount. If you cancel the order, the pre-authorization should be removed and your avialable balance should return to the amount it was previously.

This is somewhat unusual for a preorder, but it is very common for things like paying for gas or dining at a restaurant with a debit card. Your card gets a pre-authorization for an amount that is certain to cover what you're purchasing (often at the gas pump this amount can be very high, like $100 or more; at a restaurant, the pre-authorization is for the amount of your bill plus an assumed gratuity), then after the retailer provides the actual amount (the actual gas purchase / the actual bill+tip you chose to give), the difference is returned to the card. But sometimes this can take a while to be reflected on your card, tying up the funds.

TL;DR: If you cancelled your order, then the amount charged should disappear from your account within a span of some days. If it still isn't gone after like a week, you should contact them by whatever means possible right away. I experienced this with Digial River a long time ago when I purchased a copy of Windows from microsoft's marketplace (which is no longer in existence). I had cancelled my order and the amount charged to my card took a long time to disappear, during which time I made a complaint and they told me what I'm telling you now.

(Digital River stinks hardcore)

[Zelas]

It would make a lot more sense if the codes weren't given until they were redeemable in the first place (they aren't yet, as far as I understand).

Still, if you ask to cancel, they should in theory refund you and invalidate the codes given.

Reading your post again, odds are the "charge" on your card was simply a pre-authorization, not an actual charge (this is common practice when making certain purchases that can be for services yet to be rendered or of an uncertain amount) to ensure that your card can cover the amount. If you cancel the order, the pre-authorization should be removed and your avialable balance should return to the amount it was previously.

This is somewhat unusual for a preorder, but it is very common for things like paying for gas or dining at a restaurant with a debit card. Your card gets a pre-authorization for an amount that is certain to cover what you're purchasing (often at the gas pump this amount can be very high, like $100 or more; at a restaurant, the pre-authorization is for the amount of your bill plus an assumed gratuity), then after the retailer provides the actual amount (the actual gas purchase / the actual bill+tip you chose to give), the difference is returned to the card. But sometimes this can take a while to be reflected on your card, tying up the funds.

TL;DR: If you cancelled your order, then the amount charged should disappear from your account within a span of some days. If it still isn't gone after like a week, you should contact them by whatever means possible right away.

Thanks for the info. I'll keep an eye on it. It's only been a few days, and it was the week end as well, so I guess it would be normal for it not to be gone yet.

Like I said, I'm unfamiliar with how Square Enix works with its store, since I never ordered from them. :P I guess I learned something new.