I'm not the only one. You assume it didn't, I assume it did. Are you waiting for an official post to clarify it?
You see, one one hand you say it was an honest mistake, but on the other you call it a serious PR blunder. Serious to the point of being company damaging. So the problem right now is ... they arn't admitting to something more? What do they need to say beyond what they have already said? Why is it good enough for the majority of people reading these posts, but not you?
You know there is a saying, "none of us is smarter then all of us." Most of the responses to the aformentioned quote are that of acceptance, yours is really the only torch burning in your camp.
you lost me right there... your the one that said :
Yea... I don't know where you went with that.
You have gone way beyond criticism, you are coming across as someone on a witch hunt. You want answers, you want apololgies, you want them to admit fault and promise it will never happen again. Read through your post history, look at the responses. "Mild" does not describe the fevor you have put into defending your stance.
You know, I think your whole concern is that they might not see it as a big of a deal as you do, so didn't bother. I can relate to that, but there is a point that you realize that your opinion of situation may not be shared... or even the most accurate.
There are plenty of people that have called it "an insult to paying customers" or similar. Reading your post history on this subject.. while never actually using the word "insult" (I was worried about finding a "slap in the face", which wasn't there either thankfully), the indignation of having non-active applicants chosen over active applicants is very clear. To your credit, you seem to be calming as time passes though.
Thanks for the permission. I do harbor a bit of disbelief unfortunatly. Hopefully you will get what you need out of this to get back to your normal activity which I typically enjoy. I'll leave you with my general disagreement on your take of the situation.
You kids could use a little bit of Peace of Mind
It would actually be lovely. As always, transparency is great when communicating.
You seem to have some quite selective reading, and seem to think you speak for the majority, or that the opinion of the majority matches yours. That's a flawed way to reason. Speaking for yourself makes for better conversation.You see, one one hand you say it was an honest mistake, but on the other you call it a serious PR blunder. Serious to the point of being company damaging. So the problem right now is ... they arn't admitting to something more? What do they need to say beyond what they have already said? Why is it good enough for the majority of people reading these posts, but not you?
You know there is a saying, "none of us is smarter then all of us." Most of the responses to the aformentioned quote are that of acceptance, yours is really the only torch burning in your camp.
A mistake is still a blunder (actually, "blunder" and "mistake" are synonyms). I believe I already told you what would be the best thing for them to say if it really was a mistake. And that's "We made a mistake, sorry, we'll do what we can so that it doesn't happen again".
I'm not sure what's not clear. When you change the rules, you communicate it, so that people you're changing the rules on know they have been changed. That way they can act consequently and adjust their expectations. It's not that complicated.you lost me right there... your the one that said :
Yea... I don't know where you went with that.
Expectation management is a very crucial element of marketing, and when you change the rules, you create a discrepancy between people's expectations and the final result that can only be mended with communication.
You may want to go doublecheck "fervor" in the dictionary. My position is firm, but not really dictated by "fervor". Actualy your defense is a lot more filled of "fervor" than whatever I've ever written.You have gone way beyond criticism, you are coming across as someone on a witch hunt. You want answers, you want apololgies, you want them to admit fault and promise it will never happen again. Read through your post history, look at the responses. "Mild" does not describe the fevor you have put into defending your stance.
And what you describe is the very definition of "criticism". You're the one interpreting it as some bullish head on attack, which it isn't.
Whether my opinion is shared or not, doesn't make it less worthy to be expressed. If they don't think transparent communication with their customers is a critical issue, then the problem is a tad wider than this single example.You know, I think your whole concern is that they might not see it as a big of a deal as you do, so didn't bother. I can relate to that, but there is a point that you realize that your opinion of situation may not be shared... or even the most accurate.
I've always been very calm, and my criticism towards SE's action has always been dictated by logic and actual experience in the field, and I can't really take responsibility for the way others feel like expressing their (IMHO justified) disappointment.There are plenty of people that have called it "an insult to paying customers" or similar. Reading your post history on this subject.. while never actually using the word "insult" (I was worried about finding a "slap in the face", which wasn't there either thankfully), the indignation of having non-active applicants chosen over active applicants is very clear. To your credit, you seem to be calming as time passes though.
I do find kind of funny how some immediately think that someone that brings some firm and pointed criticism is automatically running to grab the torches and pitchforks.
Square Enix isn't really the worst offender here, mind you. In this whole situation the worst role has been played by those that went out of their way to antagonize those that were disappointed by not being invited into the alpha, as if for some reason being disappointed about something naturally disappointing somehow makes them bad people.
That is indeed something that disgusted me quite a bit, as I find it an extremely distasteful behavior unbecoming of any community. Unfortunately it's pretty common in this kind of situation, but that doesn't make witnessing it less sad.
That would be your problem, not mine, wouldn't it?Thanks for the permission. I do harbor a bit of disbelief unfortunatly
And you could use finding something actually meaningful to say. I'm sure it would be an educational experience![]()
Last edited by Abriael; 12-06-2012 at 02:19 PM.
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