Error (30002) 1347011403,0,5

[madbadger00]

Platform: Windows
Title: FINAL FANTASY XIV (EU-en)
Outline1: Product・Service Trouble
Outline2: Start Up Issue
[_CHATLOG_]Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Elke: Good morning.
End-user: hello there
SEE Agent Elke: When did you report the issue ? And do you have the original ticket number by any chance?
End-user: 6 days ago ill check my ticket nubers one moment
SEE Agent Elke: ok, thank you.
End-user: 1789303
End-user: 1788606
End-user: 1788559
End-user: 1787743
End-user: 1786007
End-user: 1785325
End-user: 1785303
End-user: 1784491
End-user: thats all of them ..
SEE Agent Elke: Now, that's a lot .) Just checking if I can find an escalation for any of them.
End-user: 1789303 just replied to me telling me to try log in on another computer... and re install....... again we are being sent in circles.. we have done all this
End-user: yes lots we have also done atleast 6 posts with 50+ hits on each one on forum and nothing has been done
SEE Agent Elke: Right, I cannot find an escalation for any of them. Let me just check with my supervisor if we have any news on this matter.
End-user: ok
SEE Agent Elke: Sorry to keep you waiting.
SEE Agent Elke: I understand you were given some instructions in the e-mail earlier.
SEE Agent Elke: Have you tried that already?
End-user: we have tried everything
End-user: the issue is your server it seems
SEE Agent Elke: No, that's the thing, the server is fine, we assume that with the crash the save game files became corrupt. This is why you were given the instructions in the email from this morning.
End-user: we have tried everything that we have been told to do
SEE Agent Elke: So if you have tried this i.e. logging in on different PC, etc. and the problem persists we can only escalate it from here.
End-user: we have tried this
End-user: really ???
SEE Agent Elke: Ok, I will escalate this to our Head Office then.
End-user: it has already been escalated for foxichi hexoff
End-user: and nothing has been done
SEE Agent Elke: Well, I couldn't find anything for the ticket numbers you provided. So unless there is another ticket number I has not been escalated.
SEE Agent Elke: foxichi is the ID?
End-user: no he is another person who has been locked out due to the error
End-user: phoned in and they said it has been escalated to head office which it cleary hasnt
SEE Agent Elke: Was one of the ticket numbers one of his?
End-user: no
SEE Agent Elke: Right, I would not really find it without the information for his ticket, so there might be one.
End-user: but 6 days and the same solutions are being told to us making us believe and see nothing has been done
SEE Agent Elke: Do you know his Square Enix ID?
End-user: no hes offline atm idk his info
End-user: we stil dont understand why SE can just move us to a diferent zone like really?
SEE Agent Elke: Ok, no worries, as I said there might be one for his ticket but I cannot find it without the relevant information. So I will just make one for you with the ticket number for this chat 1791998
End-user: ok i guess i will just wave goodbye to ffxiv because i dont see this issue getting fixed this really does suck thank you for your time
SEE Agent Elke: Well, it should not do that, that's why we are thinking is a problem with the saved data. Since you still cannot log in after our suggestions we have to have someone look into it with more permission to do so.
End-user: i can log on the same account on my alts
SEE Agent Elke: I will escalate it for you anyway and see what we find out.
End-user: i can also log on my main on char screen just errors when trying to load the garuda zone
End-user: so doesnt seem like a save issue
SEE Agent Elke: Ok, can you move your character around?
End-user: no character screen > snow reinheart > loading > stay black screen long time then error
SEE Agent Elke: And have you tried that on a different PC?
End-user: yes
End-user: we have tried on many friends pcs
End-user: another pt got disconected at same time as our pt and they also cannot log in anymore stuck in howling eye
SEE Agent Elke: ok. As I said, I will escalate this now and as soon as I hear anything back I will be in touch with you. I'm sorry, but there is not a lot else I can suggest at the moment as I don't see what the issue could be.
End-user: ok
End-user: ty for your time
SEE Agent Elke: Not a problem. Hope we can fix this soon.
SEE Agent Elke: Is there anything else for now?
End-user: that is all
SEE Agent Elke: I'm really sorry that is has been going on for so long. If you no longer have any other questions, please end this session.Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
'' disconnected ('Concluded by End-user').[_CHATLOG_]

[madbadger00]

ok seriously,

how about you move our characters out of howling eye so we can log back on we have done everything you have said to us in countless emails and nothing works YOUR SERVER IS BROKE WHEN WILL YOU GUYS WAKE UP AND REALIZE THIS..... i know you have to forward any info to japan for anything to get done but i found out today this hasnt even been escelated.......... after like 15 emails and nothing has been passed onto head office seriously this is how you treat your customers??

their reply to above

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Please reply to this email in order for us to be able to follow the issue.

We are very sorry to hear that you are still having issues accessing the Garuda server.

As mentioned in our previous chat conversation, the problem has been escalated and your feedback has been forwarded to head office. We have now found the escalation that has been created for your friend, however we are waiting for him to reply to us. We hope that we will be able to provide you with a solution soon.

Again, we apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

[madbadger00]

got another reply from se saying re set router and re install lol seriously .... ok i replied asking for another escalation to japan

I have done everything humaly possible to resolve this issue and so has 12 0ther people we have re installed, loged in on other computers etc etc this is not a client issue this is a server issue and it needs to be sorted as it has now been a week with no word ..

please note that when the game crashed we couldn't use the UI/spells/abilities and garuda stoped moving, we could still chat in pt/ls and move around the howling eye zone, the server also wouldnt disconect us we were just stuck in howling eye so to get off the game we had to force d/c as we had no other option. then once we tried to log on our main chars on the character select screen (says our character is in howling eye)it starts to load as normal but stays black and then after a min says server error 30002.

I can log on my alt char in the character select screen just fine.

Again we have tried all solutions at home, atleast 3 of us use computers as part of our profession so we know that its clearly not an issue with our systems, it is sadly an issue with your server.

1 of my tickets has been escalated to japan please escalate this one to japan also this needs to be fixed we are paying customers and its been a week with zero feedback.

hope to hear from SE soon,

[Kagato]

I've been affected as well. I was in Ul'dah and was merely trying to return to my Inn at Limsa Lominsa, only for my character to freeze without teleporting at all. I forced the game to restart and now I am unable to log int, constantly getting the (30002) error screen.

[Rieze_Xeero]

was this fixed already just got this issue today 9/10

[Bam]

Stop playing stupid u god damn programmers and fix your shit dont act like you dont know what the fuck is going on ok stop asking stupid fucken questions and fix this error

[VayleAkashi]

Got the same error this evening. My party was trying to enter Moogle and got stuck like everyone else in this thread. We could still converse, I could still target them but none of us could move or use actions etc. Force closed out of the game and now we are all stuck in the endless "Now Loading" screen.

:/

[Bam]

Stop asking stupid questions im sure you got enough people with this error get ur ass to work

[NOC_NA]

Dear Adventurers of Balmung,

We would like to inform you that the root cause for the 30002 error has been identified and addressed. Balmung World experienced technical difficulties shortly thereafter, but this too has been resolved.

We deeply apologize for the disruption this issue has caused to your adventure and battle with Garuda and thank you for your patience.

For information on the technical difficulties that plagued Balmung, please see the following announcement.

[NA] Recovery from Balmung World Technical Difficulties (Sep. 10)
http://sqex.to/zJh
Kind Regards,

-NOC Legion

[ULTIMA_Aion]

Foxi Rosa Snow Crow I got some good news

IM BACK LOL i dont know how

i logged back in the game