Garuda Howling eye crash locked out - SE'S answer to the problem!!!!!!!

[LeonRegulus]

i love how you think everyone is NA whom is posting negative posts onisake gj on your ignorance there! let people be annoyed i mean lets be real we all pay for the service. companies a lot of the time are useless until you threaten them with not paying and leaving then shit gets done stop trying to support the big co-orps and think about the users, you aint gona get a gold star from SE cos you backed them up on forums so stop kissing ass. fact is SE is dealing with this badly by not updating information online, it doesnt take long to make a small post about what they think it may be and what they are trying to do to solve it. This small tiny piece of effort by the company would put a lot of peolpes minds at rest.

You sound like one of those geniuses who sues a company because you spilled hot coffee on your lap. What kind of post do you expect them to make? There's no need for a lodestone post if all the people involved have already been emailed or spoke to customer support. And before you claim I'm "defending" SE, I'm not. I'm "fighting" stupidity and entitlement.

[madbadger00]

lol go dig a hole leon a big one

[LeonRegulus]

lol go dig a hole leon a big one

Can't right now, busy farming garuda

[The_Crow]

relax guys, no need to get personal here



@Omnisnake: thx for clearing few things.

@Leon: i would like ANY response from SE, even if it was "hey crow, go F*** yourself, thank you, SE".
but they ignored me Q_Q

anyway, lets hope this get fixed soon.. /pray

[Onisake]

i love how you think everyone is NA whom is posting negative posts onisake gj on your ignorance there!

Show of hands then, how many are not NA? these are the english forums. 80% of these are going to be NA.

either way, the format will be the same. the UK team isn't going to have any more access than the NA guys. Everything outside of japan is interchangeable.

let people be annoyed i mean lets be real we all pay for the service. companies a lot of the time are useless until you threaten them with not paying and leaving then shit gets done stop trying to support the big co-orps and think about the users, you aint gona get a gold star from SE cos you backed them up on forums so stop kissing ass.

oh. I forgot. All corporations are evil. my mistake. read my earlier posts. if you want something done, play the game. the forum mods don't have better access to the devs than the support guys on the phone do. they are separate teams. they will escalate through similar channels.

I'm not expecting a gold star. I don't work for SE. I have no incentive to suck up to SE. I'm trying to help you all understand what these tech guys have to go through, and mention that it's better if you're nice about it. They are paid to do this. they aren't putzing around going 'Oh man, that Madbadger00 guy is an arsehole. lets not escalate his case at all so he can't play for a while. that'll show'em'

I mean really? c'mon... these guys are professionals. they aren't children whining on a forum. look at the posts they make. I'm 95% sure that every post they make most be reviewed and approved before it is posted. so chillax bro.

fact is SE is dealing with this badly by not updating information online, it doesnt take long to make a small post about what they think it may be and what they are trying to do to solve it. This small tiny piece of effort by the company would put a lot of peolpes minds at rest.

How else are they going to deal with it? they may not even know what is wrong. they know something is wrong with the server. it may require a reboot. if it does, that's something they don't' want to do because then NO-ONE gets to play for a while. like i mentioned, it's one of two things. either they don't' know what's wrong yet. (IE: wait patiently like good little children. you'll be informed as soon as the TS team is informed) or they are trying to find a solution that does not require bringing everything down. (again, wait patiently like good little children)

those affected have recieved an e-mail. they are aware of the problem. they are looking into it. you dont' need to know every detail. there is absolutely no reason for you to need an up-to-the-minute update on the problem.

you're paying customers. ok. so what? if you think you should be refunded call TS and tell them that. crying on the forums doesn't make the problem go away. it doesn't cast haste on the dev team to help them solve the problem faster.

The OP is childish. obnoxious. shows no respect for the hard work the team does. and is poorly written. if you come in here with more tact, you're more likely to get a response. say "Hey, SE. There's a problem. I know you've acknowledged it. could we please get an update when you find the time?"

odds are, if they do reply. it's going to be "We're sorry you're frustrated about this. Please rest assured we are looking into the problem and will fix/update you as soon as we're able" or "We've fixed the problem now. Sorry for the inconvenience."

[Babydoll]

Onisake you are an asshole. You want to defend this situation, but the thing is, if these issues arise in 2.0 and it actually takes SE 2-3 months to come out with a RESPONSE let alone an actual fix, then the game will have failed. This isolated character login problem brings to light a bigger disconnect that has been a problem with SE's online games and that is a lack of outside of Japan developmental capabilities.
This is a Japanese video game above all else, but it's being sold on a global scale as a world accessible MMORPG. You can't have EVERY SINGLE dev who works on this to be only Japanese. I fully fill they should be the final say in any game code changes, but their NA and EU offices need to have a handful of developers who can address these problems, produce fixes in an expedient manner, and then have a direct line of communication to the final group of dev's who make the call or direct additional changes/fixes. This 3 month long process for the rest of the world to get resolutions is no longer acceptable in this day and age.

This is true. I can't tell you how many of my friends have left the game (and FFXI) because of how long SE took to respond to them and how they give them the runaround. Always sad when that happens I hope they improve their customer service and response time once 2.0 goes live.

[madbadger00]

still broken and no word from customer service............... good times

[Foxichi]

Don't worry!

Probably Monday is the time we'll be unstuck.

[ULTIMA_Aion]

Hopefully man, did they tell you that?

anyways, I BLAME ROSA XD

[madbadger00]

lol monday...