SO our party crashed 2 days ago in garuda and have been locked out of game since with error code 30002...

what is SE doing about this?
what is their great master plan?
what have they said to us in reply to countless emails to re assure us everything will be ok?
What are they doing for us loyal customers?

THIS.....IS THEIR REPLY?????............



Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are really sorry that the Garuda server is still not accessible.

We can assure you that our engineers are working hard on the problem in order to resolve the issue as quickly as possible, despite there not being any official messages regarding the error.

We apologise sincerely for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


1. What Garuda server??? im on balmung and there is no garuda server DOH!
2. How about a post on loadstone saying the issues on all servers!
3. How about an actual answer instead of fobbing us off with "our engineers are on the issue" this is not an answer!
4. "Dear Customer" "Thank you for contacting the Square Enix Support Centre"
?????? you know my name in the email atleast read my email and talk to me by name so i dont feel like i am talking to an auto response moronic computer
5. HONESTLY get your act together SE my love for you is breaking