Locked out.

[nasomi]

So I bought a new laptop and installed ffxiv and now my account is locked. Exact same thing happened a few months ago when I bought another laptop, and 8 months ago when I bought another laptop.



Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna


This is absolutely inexcusable. I have dealt with this for the 3rd time. It's been hours and I've not received an email on how to reactivate my account. I went to the link and reset my password, but nothing has changed, I still cannot get in.

And I can not and will not use a security token. I have 5 accounts, myself, gf, 2 kids, and other friend. There's absolutely no reason why I should be forced to use a token. All accounts are accessed from in my home with the same external ip. I'm really pissed off about this crap.

[Xatsh]

Better they have this then to possibly lose your account for 3 months while they do an investigation only to get it back stipped of gear and gil and the GMS telling you there is nothing they can do.

Guess they could have an option to disable it in your account controls, but trust me it is way better to have to go through what you are then dealing with Customer Service.

[nasomi]

5 accounts is not unreasonable when you have a family of 4 and a friend that will be trying my mule(5th) come next weekend. However I know for a fact that I'm the only one to attempt to log in in over a week.

[Rannie]

5 accounts is not unreasonable when you have a family of 4 and a friend that will be trying my mule(5th) come next weekend. However I know for a fact that I'm the only one to attempt to log in in over a week.

never said it wasn't just stating a possibility on things and I didn't say that it was the case 100% =) Just ideas tossing about

[Elexia]

The reason you're locked out is because you don't own a security token, and seeing as you said you refuse to get one you'll simply have to deal with it. The Token is used to prove it's you no matter the location, no matter the machine you log in from only you will have token access.

Otherwise you'll continue to be locked out if there's multiple logins from other IPs and machines without token usage. You're not forced to use a token but if you want to avoid this issue, simply just get one. There's 2 people here excluding myself who logs into XIV, we never get locked out and we don't use a token, so:

5 accounts is not unreasonable when you have a family of 4 and a friend that will be trying my mule(5th) come next weekend. However I know for a fact that I'm the only one to attempt to log in in over a week.

If this is all on your same account that is exactly why you need a token.

[nasomi]

Here SE, take my $50/mo, but give me endless account problems, poor customer service, account management that simply doesn't work, and random lockouts.

[Livioti]

Here SE, take my $50/mo, but give me endless account problems, poor customer service, account management that simply doesn't work, and random lockouts.

Holy crap, you pay $50 a month?!?

[Rannie]

So I bought a new laptop and installed ffxiv and now my account is locked. Exact same thing happened a few months ago when I bought another laptop, and 8 months ago when I bought another laptop.

not saying 100% that this is fact but from reading that first paragraph. That may have been why SE keeps doing it each laptop and such that you use for your account has different mac addresses and such. I had that happen to me before also. I had a laptop would play it on one Ip then I took it to my brother's house and played it there and then bam my account was locked. Also someone may have been trying to access your account when they shouldn't have and got it locked. You say you have 5 accounts so....

[nasomi]

There should be a working account recovery option. The fact that they said an email was dispatched on how to fix it, then never sent one irritates me. Then the fact that it says that I can visit that link and reactivate it by changing my password, but when I do that it does not work. I've opened a ticket but they work monday-friday 9am-6pm pst. It's saturday, so that just screws my weekend plans.

[Rannie]

There should be a working account recovery option. The fact that they said an email was dispatched on how to fix it, then never sent one irritates me. Then the fact that it says that I can visit that link and reactivate it by changing my password, but when I do that it does not work. I've opened a ticket but they work monday-friday 9am-6pm pst. It's saturday, so that just screws my weekend plans.

I can understand the frustration on that. I know I got my email when it happened to me... just to make sure did you double check your spam folder for the email?