Connection issues

[vax]

Yes, i'm having the same problem now and two friends too. One of them the saturday when i couldn't log he was playing w/o problem.

[Taika]

Yes, i'm having the same problem now and two friends too. One of them the saturday when i couldn't log he was playing w/o problem.

Thanks for posting, I guess this is "good" to know in the way that it's even more likely an issue on SE's side.

May I ask if you and the other people having the same issue are from the same country or from EU?

[Aistalia]

I have the same problem, but on a smaller scale. I can actually log ingame but it takes ages to properly load lodestone.
It happens on all my network (even on phones and tablets) so you don't really need my computer specifications.
I guess a routing issue between japanese nodes and EU ISPs?

My Provider is Telecom Italia, and this is a traceroute:

traceroute to traceip.ffxiv.com (202.67.52.81), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.266 ms 1.628 ms 0.810 ms
2 192.168.100.1 (192.168.100.1) 21.927 ms 24.626 ms 20.808 ms
3 172.17.145.141 (172.17.145.141) 21.238 ms 21.405 ms 20.743 ms
4 172.17.144.25 (172.17.144.25) 21.134 ms 22.349 ms 21.654 ms
5 172.17.9.161 (172.17.9.161) 29.263 ms 29.535 ms 27.712 ms
6 172.17.10.181 (172.17.10.181) 35.686 ms 35.721 ms 35.814 ms
7 172.17.10.69 (172.17.10.69) 39.963 ms 38.817 ms 39.277 ms
8 pos1-13-0-0.milano50.mil.seabone.net (93.186.128.97) 40.899 ms 40.127 ms 38.578 ms
9 te7-4.losangeles1.loa.seabone.net (89.221.35.146) 338.067 ms
te1-2.losangeles1.loa.seabone.net (89.221.35.128) 211.676 ms
te7-4.losangeles1.loa.seabone.net (89.221.35.146) 216.663 ms
10 pacnet.losangeles1.loa.seabone.net (89.221.35.186) 213.022 ms * *
11 po15-1-1.cr1.nrt1.asianetcom.net (202.147.61.186) 350.426 ms 327.816 ms 566.705 ms
12 * gi1-0-0.gw1.nrt5.asianetcom.net (202.147.0.178) 528.401 ms *
13 squareco.asianetcom.net (203.192.149.210) 528.059 ms * 358.282 ms
14 61.195.56.129 (61.195.56.129) 614.373 ms * 336.556 ms
15 * * 219.117.144.2 (219.117.144.2) 389.137 ms
16 * 219.117.146.149 (219.117.146.149) 527.721 ms *
17 219.117.146.129 (219.117.146.129) 350.342 ms 473.707 ms 614.177 ms
18 * 219.117.146.46 (219.117.146.46) 528.409 ms
219.117.146.38 (219.117.146.38) 327.798 ms
19 202.67.52.81 (202.67.52.81) 613.817 ms 616.298 ms 612.019 ms

Have fun.

[Shokun]

I just actually realized, when I was checking your traceroutes and comparing it to mine, your connections are routed through different line in NA than what my are.

Here's a traceroute from connection/computer that CAN log in to game:

Tracing route to traceip.ffxiv.com [202.67.52.81]
over a maximum of 30 hops:

1 17 ms 3 ms 3 ms 78-27-64-2.bb.dnainternet.fi [78.27.64.2]
2 3 ms 23 ms 3 ms lah1-tr1.dnaip.fi [62.78.105.96]
3 12 ms 12 ms 12 ms hel5-tr3.dnaip.fi [62.78.107.126]
4 12 ms 12 ms 12 ms hel1-tr2.dnaip.fi [62.78.107.124]
5 13 ms 15 ms 14 ms hel2-tr1.dnaip.fi [62.78.107.9]
6 12 ms 13 ms 13 ms tuk2-tr1.dnaip.fi [62.78.107.57]
7 17 ms 22 ms 22 ms 10gigabitethernet1-3.core1.sto1.he.net [194.68.1
28.187]
8 37 ms 38 ms 48 ms 10gigabitethernet3-2.core1.ams1.he.net [72.52.92
.45]
9 45 ms 49 ms 47 ms 10gigabitethernet6-1.core1.lon1.he.net [184.105.
213.245]
10 115 ms 114 ms 111 ms 10gigabitethernet7-4.core1.nyc4.he.net [72.52.92
.241]
11 180 ms 177 ms 172 ms 10gigabitethernet5-3.core1.lax1.he.net [72.52.92
.226]
12 197 ms 203 ms 201 ms pacnet.10gigabitethernet2-3.core1.lax1.he.net [2
16.218.223.206]
13 299 ms 302 ms 304 ms gi6-0-0.cr1.nrt1.asianetcom.net [202.147.61.166]

14 308 ms 317 ms 301 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]

15 301 ms 300 ms 304 ms squareco.asianetcom.net [203.192.149.210]
16 312 ms 304 ms 305 ms 61.195.56.129
17 291 ms 295 ms 298 ms 219.117.144.2
18 295 ms 297 ms 298 ms 219.117.146.149
19 299 ms 300 ms 297 ms 219.117.146.129
20 300 ms 301 ms 302 ms 219.117.146.38
21 293 ms 308 ms 293 ms 202.67.52.81

Trace complete.

As you can see, your connections are using seabone to go through NA, I'm using core1. Could maybe be a problem somewhere in NA too? Seems like your timeouts start after entering NA networks.

[Aistalia]

As you can see, your connections are using seabone to go through NA, I'm using core1. Could maybe be a problem somewhere in NA too? Seems like your timeouts start after entering NA networks.

Yeah, looks like the problem is on the "jump" between NA nodes and Japan. Now (7.17 GMT) lodestone still loads very slowly.

[Taika]

Unable to log in again (8:30 am GMT now). I don't know where the problem is but if this keeps happening I simply can't continue playing the game. I contacted SE support through Square Enix Support Centre but haven't received an answer yet.

Vax: Could you post your tracert results to see if your connection is going through the same route than ours? Here are the instructions:

How to obtain tracert results:

1. Run cmd.exe or command.exe
   If you are using Windows XP, Vista, or Windows 7:
   Select Start > All Programs > Accessories > Command Prompt
2. Type the command "tracert traceip.ffxiv.com" (without quotes) on Command Prompt and press Enter.
3. Copy and paste a tracert result.

1. Click the "Command Prompt" icon located at the title bar to open a menu. Select Edit > Mark.
2. Mark the tracert result in Command Prompt (from “Tracing route to...” to “Tracing complete.”). Click the icon again to select Edit > Copy.
3. Paste the result in your reply.

[vax]

Here is the result, same things.

Traza a la dirección traceip.ffxiv.com [202.67.52.81]
sobre un máximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 * * * Tiempo de espera agotado para esta solicitud.
3 * * * Tiempo de espera agotado para esta solicitud.
4 20 ms 11 ms 23 ms 173-165-89-200.fibertel.com.ar [200.89.165.173]

5 13 ms 15 ms 15 ms 130-165-89-200.fibertel.com.ar [200.89.165.130]

6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 15 ms 11 ms 11 ms 213-164-89-200.fibertel.com.ar [200.89.164.213]

9 19 ms 11 ms 23 ms 222-165-89-200.fibertel.com.ar [200.89.165.222]

10 13 ms 12 ms 12 ms te4-3.baires3.bai.seabone.net [195.22.220.117]
11 232 ms 233 ms 233 ms te1-1.losangeles1.loa.seabone.net [89.221.40.131
]
12 211 ms * * pacnet.losangeles1.loa.seabone.net [89.221.35.18
6]
13 325 ms * 324 ms gi8-0-0.cr1.nrt1.asianetcom.net [202.147.0.121]

14 306 ms * 307 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]

15 * * 318 ms squareco.asianetcom.net [203.192.149.210]
16 310 ms 310 ms 310 ms 61.195.56.129
17 315 ms 316 ms 316 ms 219.117.144.2
18 * 328 ms 329 ms 219.117.146.149
19 317 ms 316 ms * 219.117.146.129
20 * * 320 ms 219.117.146.38
21 * * * Tiempo de espera agotado para esta solicitud.
22 326 ms 325 ms 326 ms 202.67.52.81

Traza completa.