Payment Methods? Take my money? No? Ok.

[DemonForest]

So... I cannot have SE just deduct money from my credit card so that I can play their game? Ugh.... why?

Options are only Click&Steal or Crysta? What kind of crap is this?

I'm almost up with my 30-day free trial and I was looking into making a payment to extend my time. Now I am having second thoughts if I have to go through horrendous crap like this.

Other MMO's are MORE than happy to take my money. SE, why won't you? I'll let you automatically take money from me every month.

There is under account management. Originally the others were the only option, but they expanded it sometime ago. Just click through it, you will find it, it is how i got my legacy.

[Catapult]

So... I cannot have SE just deduct money from my credit card so that I can play their game? Ugh.... why?

Options are only Click&Steal or Crysta? What kind of crap is this?

I'm almost up with my 30-day free trial and I was looking into making a payment to extend my time. Now I am having second thoughts if I have to go through horrendous crap like this.

Other MMO's are MORE than happy to take my money. SE, why won't you? I'll let you automatically take money from me every month.

For the sake of the OP (and other, newer members) some context may be in order.

When this game was originally released, it was released with a payment system that contained only two payment options:
- Click & Buy (for most territories, but the company has far from a good reputation, especially with some banks outside Europe that would block their transactions)
- Crysta (for use with Playspan, Paypal and Ultimate Gamer Cards, but only in a few countries)

These limits were highly problematic, as they excluded people from some countries from paying entirely, resulted in additional transaction fees for others and caused headaches. Despite much outrage, SE ignored the problem until free trial periods ended and people actually gave the financial signals to corporate SE that they were unable to pay, not just complaining. Not long after, a direct credit card option was implemented to alleviate concerns and this is understood to have worked for 99.9% of players.

The Original post here reads like a complaint cut straight out of 2011, before SE responded to the payment options problem, because it makes reference only to the original payment options. Because of this, it is probably why a lot of people initially responded the way they did, making assumptions that did not consider more than the "most obvious possibility".
Many people seem to have initially assumed the OP was reminiscing about the old problem by making an imitation post many months after the fact, expecting to rile people up.

Of course, the OP is part of that 0.1% that still has payment difficulties and did not deserve to be overlooked in the way that he was. His treatment was, in my opinion, a rather unfortunate mix of fate, attitudes and bad luck.

/in before the lock

[casker]

The account and payment page is still a pile of total ass. I don't blame OP for getting lost. If it reads like a complaint from 2010 or 2011 that's because their page has been a pile of total ass for at least that long.

[Alhanelem]

Think of it this way you hear horror stories of a company...

When I think of the horror stories I hear of a company, generally I think it's a disgruntled customer that maybe someone made a mistake with, but I don't automatically assume that it's the norm. For the average person's purposes, for instance, paypal works perfectly for paying people and for collecting donations. But a few people got rubbed the wrong way, some of those people start a website like paypalsucks.com or spread word of their terrible experience whatnot and then you have a snowball effect. It doesn't mean most of or even a majority of customers had a problem.

Especially when I have a positive personal experience myself, why should I trust/believe the bad things people say? Every once in a while you have people even come on here and say SE treated them like crap. That's never happened to me, and almost all of my experiences with customer service, of which I have had a very large number (there have been one or two less-than-ideal ones but the vast majority are good). So should I jump on the SE stinks bandwagon because of it? You spoke of customer loyalty. Mine has been earned, and it's not going to instantly go away just because one person posted they had a bad experience on a forum. I know better than to take everything I read on the internet at face value, be it good or bad.

The account and payment page is still a pile of total ass.

I won't disagree that it's not that easy to navigate. It's still a lot better than it was a year or more ago.

[XxOstiaxX]

a lot better is still not better....... Just because you are not dying at the rate you where 3 mins ago, does not mean you are not dying 3 mins after.....

[Rannie]

When I think of the horror stories I hear of a company, generally I think it's a disgruntled customer that maybe someone made a mistake with, but I don't automatically assume that it's the norm. For the average person's purposes, for instance, paypal works perfectly for paying people and for collecting donations. But a few people got rubbed the wrong way, some of those people start a website like paypalsucks.com or spread word of their terrible experience whatnot and then you have a snowball effect. It doesn't mean most of or even a majority of customers had a problem.

Especially when I have a positive personal experience myself, why should I trust/believe the bad things people say? Every once in a while you have people even come on here and say SE treated them like crap. That's never happened to me, and almost all of my experiences with customer service, of which I have had a very large number (there have been one or two less-than-ideal ones but the vast majority are good). So should I jump on the SE stinks bandwagon because of it? You spoke of customer loyalty. Mine has been earned, and it's not going to instantly go away just because one person posted they had a bad experience on a forum. I know better than to take everything I read on the internet at face value, be it good or bad.

I won't disagree that it's not that easy to navigate. It's still a lot better than it was a year or more ago.

actually with the click and buy band wagon it was more than one person having issues with said company. I know someone who lives in Switzerland and his bank refuses to do business with Click and Buy. I understand that it's sometimes people pissing on things because they don't like the way they've been treated. However you have to take another look at it when it's multiple people reporting same issues and even companies that refuse to do transactions based on past experiences with said company and so on and so forth. I use the horror story as an example because like I said previously I hear it all the time at my job. I am customer service/technical warranty support for kitchen appliances and this is a company that's been around for over 30 years. One little thing that goes wrong and there goes the loyalty of that person and it spreads by word of mouth. You say you take everything at face value then go read the stories that others have posted on here about their own experiences with Click and buy. It's still your decision on if you stay with them or not. Like I said if you don't have a problem with them more power to you. Don't jump people's asses when they want to be safe with something especially when it concerns their personal money and in this day, age and economical setting.