I actually experience the opposite. I was on the SWTOR board at gamefaqs and people were mentioning how SE had the balls to say we screwed up and were going to fix this game and make it awesome, while the developers of SWTOR were all arrogant and acting like the SW title allowed them do to what ever they wanted. EA doesn't seem to be listening to their fan base at all and there are alot of issued that they are not addressing. At lease SE acknowledged they release a crap product but want to do something about it, I think that show alot of who they are.

Also as a side not I think the gaming industry as a whole has gotten rather lazy in game design and story telling too. They rehash the same stuff over and over again. The story telling has become somewhat formulatic and they don't seem to want to take alot of risk in doing something that blows people out of the water. I hope SE does something like that with the cataclysm leading into 2.0.