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  1. #10
    Player Denmo's Avatar
    Join Date
    Jun 2011
    Location
    The Inn Room
    Posts
    1,498
    Character
    Denmo Mcstronghuge
    World
    Excalibur
    Main Class
    Thaumaturge Lv 100
    Quote Originally Posted by syntaxlies View Post
    maybe it really only takes 30 mins and they round up to an hour to be safe
    I've worked in a custom frame shop. When we took orders, we told the people that it takes 2 weeks to finish their order. This is because supplies need time to ship and there are other orders we've already taken that are in line waiting as well.

    In reality, it took maybe 5-7 days for their supplies to ship. Once we had everything in the shop, we could finish their order right then and there in about 15-30 minutes. So why didn't we tell them 7 days instead?

    Several reasons: We wanted to not be rushed all the time. We wanted to have enough time to finish other orders in case we got behind (and we did a lot). We wanted the customer to be surprised when their order took less time than we told them it would take, rather than disappointed that it took longer than expected.

    It's human psychology. Better to have low expectations on things, than to have high expectations and be disappointed all the time.

    TLDR: By rounding up the time to an hour or several hours on maintenance, SE is covering their own asses from gamer rage in the event that something goes wrong.

    ill make a pointless thread and see how many stupid post show up in it


    You got me, good sir.
    (4)
    Last edited by Denmo; 05-16-2012 at 07:00 AM.