More Connection Issues. These Server Issues Keep Getting Worse

[Veritas-Ancora]

No internet issues for any other service except for Final Fantasy XIV.



Kicked out of my instance. Again.

Really hoping this gets resolved before Evercold.

[Rheims]

Just got this same issue where the entire login screen is blank with connection error. This happened shortly after a 2002 error.

[Rheims]

Did anyone with this issue reconnect? I've done everything from flushing the DNS, restarting the entire computer, powering off my modem. I'm going to guess this is server side, but I'm surprised so few people have experienced this, or maybe these boards aren't as frequented as I thought.

[Aspage]

The server has been down for me, now 4 hours... Two Hours ago I started trying to add my name to the affected here. This is the third time in as many months I have had all day or multiple hour outages. All other games I have work fine. All other sites I use, work fine. Here not just is the GAME unavailable, but the support sites, mog station, etc. all have the same authentication loops making confirming the issues much less troubleshooting them a chore. This has to change. PERIOD. And there HAS to be some acknowledgement of the outage... an apology in game mail would suffice, but ideally something to compensate for the time we were unable to access our characters that we PAID FOR! If this passes without some acknowledgement, this may be the last month I do PAY. I pay in full and ON TIME. I expect the same in return, the services I paid for to be provided in full and ON time. It's the essence of a contract.

[hydralus]

Should have read the actual contract you agreed to when you signed up.

[Veritas-Ancora]

Should have read the actual contract you agreed to when you signed up.

Such a weird thing to say when we all pay a subscription to the game.

[Grimforth]

Such a weird thing to say when we all pay a subscription to the game.

It's weird because he's indirectly saying "Get better internet" Which isn't the case here since this is happening to all of us.

[VeyaAkemi]

It's been strange cuz I had people in my FC get constantly DC'd today, but I was actually completely fine all day, and I say it's strange because I am in Brazil so I tend to get hit more severely than most by server issues.

[synthwev]

I've been able to login just fine today, but other times I'd get a random 90001 or 90002. The most annoying one is definitely the 2002 since it actually closes your game (why???)

[hydralus]

Such a weird thing to say when we all pay a subscription to the game.

The person posted about what the essence of a contract is. If you read the end user license agreement you agree that they can, and I quote, "SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FFXIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU." Before anyone gets up in arms regarding this, this is fairly standard across all live service games. If you have expectations and a contract makes no promises of that, then don't agree to the contract. They make no promises of uninterrupted server uptime or character access in relation to your subscription and in fact directly state that it can be suspended for absolutely no reason.

I suppose if the service were down for a week you may have general consumer protections that could kick in but for 4 hours I'm unsure. Being annoyed is understandable. Wanting better systems to handle troubleshooting is perfectly reasonable. But if you're hoping for some contract to help you get your money back for 4 hours of downtime I'm afraid it doesn't exist.