Refund or free Sub Time for DDoS NOW

[elioaiko]

Not sure about free sub time (tho it would be nice), I hate the mentality "I'm not being affected so you must be lying or it's just your end".

I've been kicked out of the game at least twice a day for the past month.

I didn't even consider raiding bc I just knew the DDOS/server issues were going to affect it. It's kind of demoralizing to see that ppl have little to no empathy for those actually effected by this.

DT has probably the worst of it tbh. It was annoying in ShB but manageable. Ruined a couple of raid nights in EW.

[Havenchild]

That's so wild. For the first time, I'm actually not experiencing issues and haven't for several days. But now everyone I know is having problems.
Are they sure it's even a ddos at this point? Like, it'd happen to everyone if it were, right?

That's because the issue hasn't, according to reddit testing, been SE servers but more specifically a hop node that is along the way to the XIV server that's going down. The user's there noticed specifically two things.

1) It disproportionately affects Spectrum ISP users.

2) You can use a VPN to circumvent the issue.

[Kacho_Nacho]

That's because the issue hasn't, according to reddit testing, been SE servers but more specifically a hop node that is along the way to the XIV server that's going down. The user's there noticed specifically two things.

1) It disproportionately affects Spectrum ISP users.

2) You can use a VPN to circumvent the issue.

Nice information to know, thanks! Any idea why it affects Spectrum more?

[Havenchild]

Nice information to know, thanks! Any idea why it affects Spectrum more?

Beyond that the pathing through whatever troublesome node seems to be consistent for majority/all (?) Spectrum users, nope.

Verizon Fios, for example, seems to be alot more consistent with no issues.

[Valkyrie_Lenneth]

Beyond that the pathing through whatever troublesome node seems to be consistent for majority/all (?) Spectrum users, nope.

Verizon Fios, for example, seems to be alot more consistent with no issues.

It's definitely routing/peering related. I'm on Ziply in the Seattle area, and I almost never get affected when the DDoS attacks are happening. The one last Saturday did, and one a few weeks prior, but usually when I see reddit blow up I'm not having any problems.

[bic12]

The game is in an unplayable state for months now unless you play at some bizarre time like 10am when everyone is working, and nothing is being done.

They can't fix the DDoS and they made no announcement that they are even planning to address this problem long-term. In fact they are DDoSing themselves probably because their servers are too weak and need time to shut down and cool off every 24 hours.

Not to mention that there are like a bazillion hotfix patches every single patch nowadays.

You can't even play the game now even if you want to!

Look at this



What other MMO has DDoS every single day? And this is just the first page, out of 113 pages.

Either refund half the sub cost or give us 15 days free NOW. And come clean about the so-called "DDoS" that conveniently always happens when Japan is awake. Your servers are just bad, stop lying that it's DDoS.

Chloe

This one is slightly better

[PvpRaiden]

Square Enix is still providing a service that we pay for monthly.

Whether they can or can’t mitigate this (I’m not a network or security admin, or any kind of “admin-y” expert) isn’t really our concern here — we’re the customers.

The product we’re paying for is either inaccessible or not functioning as intended, which directly affects the value of our subscription. It’s leading to lost time investment (in things like PotD, PvP, PvE, etc.) and, ultimately, a loss of money. It’s also causing stress over something that’s supposed to be a source of stress relief (ranked CC doesn’t count ;p).

While I can sympathize — to an extent — with arguments about the server-side issues being difficult to fix, I can’t sympathize with the lack of compensation for the lost game time.

[Shialan]

Bro, no issue.

Just provide Square Enix with the ACTUAL hours that you would have played.

If you would have played for 2 hours a day, you would get back 1 dollar for the whole month. Congrats.

[FeyFavilla]

Bro, no issue.

Just provide Square Enix with the ACTUAL hours that you would have played.

If you would have played for 2 hours a day, you would get back 1 dollar for the whole month. Congrats.

While I am not in the boat of demanding compensation at gunpoint that is a false equivalency, since we are paying a sub not by hours played but by month. Your example would only work in the case of SE billing us for time logged in like minutes on a phone bill.

If in 1 month the game was unstable and barely functional for let's say... a third because my math is bad - that would be either 5 bucks, 500 crysta or about 10 days. It does not matter how much you actually use the service.

And if this was just ragebait then I guess I fell for it, after thinking about it for a moment lmao.

[SicariusSeven]

While I am not in the boat of demanding compensation at gunpoint that is a false equivalency, since we are paying a sub not by hours played but by month. Your example would only work in the case of SE billing us for time logged in like minutes on a phone bill.

If in 1 month the game was unstable and barely functional for let's say... a third because my math is bad - that would be either 5 bucks, 500 crysta or about 10 days. It does not matter how much you actually use the service.

And if this was just ragebait then I guess I fell for it, after thinking about it for a moment lmao.

Someone necroed this thread. It was from last year. Same person is doing it to every thread that has DDOS as the subject. I mean that's one way to get more attention to the matter.