Here we go again

[Mawlzy]

And yet, OSRS and WoW are significantly harder gamers and have far more active players.

I'd suggest difficulty is somewhat subjective. And WoW has difficulty levels one can choose.

More to the point, perhaps, FFXIV is failing on multiple fronts, thereby driving down player numbers. When there are simple solutions to retain less-skilled players, it seems odd not to implement them.