Personally, I agree with this.
Any new player I've tried to get to join hasn't stayed. People tout 'oh the story is amazing though and it's not their game if they won't stay'. Sure. Maybe it isn't their game.
But that attitude won't attract new players, especially as older ones are bleeding away. I'm only here still because of roleplay - this game has so much less to offer than games like WoW, which is getting more true considering they're adding housing. All of my stories are tied to FFXIV though and thus, I'm staying.
But that isn't the case for many people, who will leave given the game just...isn't offering a point to play for many now, and not much to keep new players playing. People can yell 'well that's their fault they won't stay' all they want. It won't help the game grow.
There has to be something done but SE seems to want to continue listening to people who think it's blasphemy to offer a non-purchaseable skip.
In the very least, content shouldn't be totally blocked by story.