Optional Items paid for by real money and predatory practices

[Kuroka]

Honestly? if you bought/got ANY set and trashed pieces due lack of space and they added the feature now, you should be able to claim the missing pieces for free to make a set full... they didnt even tease theyre working on it for so many years, so ofc i trashed that far eastern headpiece i dont like... but that now stops me from making it a set and saving 4 slots >_>

[Iscah]

...so ofc i trashed that far eastern headpiece i dont like... but that now stops me from making it a set and saving 4 slots >_>

Again – stick it in the armoire, not the dresser. You don't need the missing piece and it will take up zero dresser slots instead of one.

[Benesato]

Again – stick it in the armoire, not the dresser. You don't need the missing piece and it will take up zero dresser slots instead of one.

I think you're missing the point. While it is possible that they could of been deleted, there are other possibilities too. Coding isn't perfect, and yes when updating item databases or moving items around there is still a small chance of an issue. Or are you claiming bugs do not exist and errors can not happen in computer software? I already know and actively use the Armoire whenever I can. It's actually another frustration as there is plenty of items that should be in the Armoire that are not, and go into the glam dresser. Those obscure inventories you spoke of validates my point that they do not allow you to search retainer inventory without it being active, which is in my opinion predatory. I repurchased them, but I didn't want to in the first place. Secondly, like I said before, there is ZERO way to reclaim something you paid money for, regardless of the reason it is missing. If the item has zero economic value, has no counted usage, and is locked down to an account then why is there no automated reclaim? I appreciate you sticking up for SE, but I've been on MMOs for 25 years, and I've seen online markets in all genres of gaming. As well as the fact you claiming "I don't need the missing piece to make the set, drop it in the armoire" while functionally is true, overlooks the fact that I purchased it and the item is now gone. I've seen errors, I've made mistakes, I've seen and read of others mistakes, as well as game devs explaining why some bug wiped out something or why some server crash or error at one given moment cause something to not write to memory. All this was taken into account as I tried to find and retrieve this item. With well over 800 items in Armoire and Dresser plus what's in the Choco Saddle and 5 retainers.. it is possible to not notice when something was missing. I also know there are devs who are rushing through tickets, and devs who do not have all the tools required to handle a ticket. That's probably why when I responded to their answer, I received communication that is has been sent to someone else (most likely higher in the chain) and now being investigated and it will take more time to do so then the normal ticket.

But the biggest point of frustration you're not mentioning is SE's response when I did reach out initially, and refusing to help on a cash item that could easily be searched for both in inventory and in proof of purchase. Their response was insulting to my intelligence. "GM can not find any log of item loss", yet in 15 seconds I can pull up the transaction on their own website, and in less time item search for it in game and see zero. Logic should step in at this point, and it did not. Had I of left it at that the loss would be absolute. What is your defense for them on this?