Square Enix, Are we really just pretending that WoW isn't running laps around you?

[Red-thunder]

I’d rather devs that promise 100% and end up delivering 70% than devs that promise nothing and somehow send us backwards every second patch

There is a genius in the way SE presents their promises.

They promise extremely vague ideas like "better encounter design" that is prone to all sorts of interpretation and leave people to fill in the blanks.

Then when the real thing comes and it was disappointing, the vagueness allows them to get away with it because they never promise anything concrete. The white knights are sicced on the community and use the refrain that "they never actually promised that" as a baton to discipline the rowdy unhappy population.