The fact that they deleted the thread about the live letter is proof that things are spiraling out of control faster than they want to admit.
They are leading this game right off of a cliff.

WoW is looking like a leader again for the industry, coming up with new ideas and content people are asking for. Listening to player feedback and learning from it to make the game better.
XIV looks like a game that couldn't give any less of a damn what the players had to say. You players are going to take your housing wards and like it. How DARE you not like Wuk Lamat. Just for that, we're going to cram her down your throat until you love her.

XIV needs new leadership. The current leadership for this game ran out of ideas years ago and has just been trying to do the same old thing over and over and over.
It worked for a few expansions, but people are increasingly bored with the lack of ideas, lack of innovation, lack of anything of note at all.

I'm sorry, but the current leadership for this game isn't the one that's going to save this game. Not when they are the one who got it into this disaster to start with.