We are dealing with a population of players that require predictability and nothing sticking out. It's not just about the casual player base often used as a scapegoat for them being unwilling to adjust to the smallest modicum of difficulty thrown at them, it's about literally every level of players up to raiders. Raiders that constantly complain about this or that point of friction and how it would make their life easier to just remove it. Casuals that complain that something is getting in the way and it needs be changed. It's the devs ultimately catering to the low hanging fruit complaints that only account for instant gratification at the cost of the game's quality. It's the devs being unable to tell the difference between legitimate issues and feedback just asking "to make one's life easier", no matter the skill level or target audience.
And ultimately it's extremely similar to the path that a game in another genre has gone through over a decade, namely Starcraft 2: predictability, slow removal of strategy, thinking out of the box, a lot of game variables and options, to the favor of an intense focus on the mechanical execution of scripted gameplay on a loop leaving little room for anything else but staleness and the same repeatable games played on the same map constantly reskinned to look different. But the biggest part of it is that it's what its community wants or has come to expect being fed, and it's also exactly what its pros have been clamoring to get, because it ensures predictable outcomes.
Rings any bells?