The forums are flawed as the main way to collect player feedback.

[Zeastria]

Forums are bad for feedback becasue:
Only a minority of the playerbase actually read/use/watch the forums
Also a lot of players dont want give feedback on forums - because they get atk'ed for their opinions.
And it dosn't help that the forum consists of mostly of the same "players" - it's a huge echo chamber.

It's overall a hostile and bad environment for feedback lol