I definitely feel what they're saying as a primarily casual player. There is minimal casual content being dropped while it feels like most of the new stuff is either extremely niche to high end raiders like savage, chaos, and ultimate or it's niche to ff11 or foray fans.
We used to get trials and dungeons in new patches, it wasn't just loading in, do 2 hours of story, do 1 dungeon, and then log out and that's your content for 5 months.
I have to assume this is an overcorrection from endwalker where raiders were complaining there was a lack of rewards and "midcore" raider content, so SE overcorrected and frontloaded this expansion with their stuff. Still feels absolutely terrible to have minimal things to do, and I can't even justify having this game installed anymore with how slow they are to drip feed things to do for casuals.
Overally the game currently has the stink of MVP: Minimum Viable Product. They have everything templated out and we have a bunch of newbie designers and new workers just churning out tested known good content without much variation. All the good senior devs are off working on new projects and have been pulled off of FFXIV. It feels so shallow and low effort, like they're testing the lmits of how little they can give us while we still take it and keep subbed.