Chargeback for false advertising

[YouMayNot]

I just did a chargeback because of false advertising by Yoshi P. He lied about DDoS, misled people thinking Dawntrail story is about Scions, and sold a product that he KNEW was bad. Just got off my phone with the bank that said they'll process this immediately.

If you didn't like Dawntrail, do a chargeback because I called support for an entire month and they refuse to give me a two-day refund because of the two-day maintenance, and then there were 5 maintenances in a row that affected my playtime so I called again and asked for a week of refund and they refused. Then yesterday they refused to refund Dawntrail for false advertising so now I have to resort to chargeback. This is the only way SE will listen.

Chloe

[gllt]

Well that's against TOS so.. nice knowing you?
I'm not shaming your decision but RIP 笑

[YouMayNot]

Well that's against TOS so.. nice knowing you?
I'm not shaming your decision but RIP 笑

If they put that in the ToS then it's illegal in Cali, California does not allow you to refuse refunds. I'll write a letter to the attorney general if that's true.

I got my money back anyways! Realistically it should be more than refund because they wasted my time as well, when you pay $60 and play for 10 hours realistically game companies should refund $60 + 10 * $15/hr which is $210, but sadly we don't live in an ideal world.

Chloe

[NegativeS]

If they put that in the ToS then it's illegal in Cali, California does not allow you to refuse refunds. I'll write a letter to the attorney general if that's true.

Chloe

Square Enix has been known to delete the accounts of those who chargeback via their bank, including their characters. Forever.

It's been nice knowing you for the past 30 seconds since I opened this thread.

EDIT: Oh, wait...



What I meant to say was, Square Enix will send you a $50 Chick-Fil-A gift card if you chargeback, and even give you a year of free sub time to make up for the dissatisfaction.

[Kanehon]

Square Enix has been known to delete the accounts of those who chargeback via their bank, including their characters. Forever.

It's been nice knowing you for the past 30 seconds since I opened this thread.

I worked in Chargeback and fraud, and the biggest disclaimer we give people is: "Avoid chargeback with us unless absolutely necessary, many places cancel their account"

Steam and Playstation are the most notorious for this, even if it comes out deemed a valid chargeback, you will get your account perma-banned with them regardless of chargeback outcome, valid or not, and most game accounts are the same.

[gllt]

If they put that in the ToS then it's illegal in Cali, California does not allow you to refuse refunds. I'll write a letter to the attorney general if that's true.

Chloe

Yeah you can go check it out, they emailed an updated TOS early this morning and I was reading it out of curiosity.

"3.8 Chargebacks. You are authorizing all fees charged under this User Agreement until you properly deactivate your account. Therefore, you may not falsely notify your credit card or debit card provider that you did not authorize the automatic recurring charge. If you are using a parent's credit card, you must have their authorization for recurring billing."

https://support.na.square-enix.com/r...20of%20Service

[Jojoya]

You can do better than this, Titanmen. Are feeling unwell this week?

If they put that in the ToS then it's illegal in Cali, California does not allow you to refuse refunds. I'll write a letter to the attorney general if that's true.

As a California native and life long resident myself, I know that is false. California has a reputation for its crazy policies (many of which are real /shudder) but that is not one of them.

[All_Nonsense]

Don't let the door hit ya where the good lord split ya

[Lady_Silvermoon]

If they put that in the ToS then it's illegal in Cali, California does not allow you to refuse refunds. I'll write a letter to the attorney general if that's true.

I got my money back anyways! Realistically it should be more than refund because they wasted my time as well, when you pay $60 and play for 10 hours realistically game companies should refund $60 + 10 * $15/hr which is $210, but sadly we don't live in an ideal world.

Chloe

Here is where you messed up. If you were really so mad that you did a chargeback, then you wouldn't care that the account gets banned. After all, what are you gonna do? Keep playing while being unable to progress because you returned DT? That doesn't make sense. If you did a chargeback, then it'd only be because you were quitting forever.

[PassinLay]

I just did a chargeback because of false advertising by Yoshi P. He lied about DDoS, misled people thinking Dawntrail story is about Scions, and sold a product that he KNEW was bad. Just got off my phone with the bank that said they'll process this immediately.

If you didn't like Dawntrail, do a chargeback because I called support for an entire month and they refuse to give me a two-day refund because of the two-day maintenance, and then there were 5 maintenances in a row that affected my playtime so I called again and asked for a week of refund and they refused. Then yesterday they refused to refund Dawntrail for false advertising so now I have to resort to chargeback. This is the only way SE will listen.

Chloe

Calm down Titanmen