Prevent purchase of Mogstation items you already own or allow refunds or exchanges.

[Archeron]

The better question is why aren't ALL mogstation purchases account wide? Why can't they properly design a store? Why is buying the game so baffling idiotic that it probably scares a good portion of new players away?

Honestly embarassing they refuse to address any of these issues just so they can shove more money into SE's pocket.

[Turnintino]

The better question is why aren't ALL mogstation purchases account wide? Why can't they properly design a store? Why is buying the game so baffling idiotic that it probably scares a good portion of new players away?

Honestly embarassing they refuse to address any of these issues just so they can shove more money into SE's pocket.

You answered your own question. They won't directly address it because "we have a terminal case of corporate greed, sorry" is a bad PR move. Easier to say it without saying it, like they already are.

Now, in a way, making it possible for things to happen like the OP described is also more money in their pocket -- in the short-term. But inconveniences (to put it lightly) like this make these scorned customers less likely to purchase again in the long-term, which is counter to what the company's clear goal is... which is take our money so they can spend it on I guess NFT integration or whatever the hell their CEO jerks off to these days, idk.

So no, they're probably not going to "fix" the way the vast majority of their stock is character-locked, because that's working exactly as designed, whether we like it or not. But essentially robbing someone like OP because their barely integrated online store doesn't track anything that it should -- and offers no recourse after the fact -- is negligence that affects all parties.

The problem is, I guess, that SE doesn't think it affects their bottom line enough to do anything about it, apparently, because this isn't new lol.