Oh they have mentioned things from the forums pretty recently. Just prior to the expansion they suddenly acknowledged all sorts of long-standing discussions that have happened on the forums that they'd not mentioned at all. To be acknowledging the huge hitboxes, battle excitement, job identity and the 2-minute thing at all said a lot since people had been posting about this for a long time.
They also mentioned "the game has grown in revenue and people want more investment and development in the game to reflect it" which seemed like only something you see posted on the forums.
I remember them recently (jokingly I recall) mentioning how things will get attacked a lot on the forums (ie. they accept that's just what happens on the forums).
I think it's important to consider that even if they listen to feedback on the forums, it doesn't mean they will agree with it. They disagree with making casual content actually harder but are trying to make it more varied and exciting instead. They disagree with making jobs hard to play and that they want them to be comfortable to play. They reluctantly tried to make healers have more to heal in Abyssos and then there were complaints about healers avoiding PF.
They tried to add an extra attack or so to healers in Dawntrail to give them something else to do.
All they did was say that the developers are no longer required to read the forums. They still can if they want to - depends on if they have the personality to handle it.Then one day they got upset because some of the comments on the forums were critical and it hurt their feelings.
Regardless, most of them wouldn't read English anyway and they have Community teams from the different regions that collect feedback on their behalf.
It's clearly the GMs that moderate it, not the Community team. They're separate jobs. GMs typically only handle things if they are reported. So the answer is to report it. I have seen a lot of things moderated recently but they are only things that people would click the report button on. I've reported some things before too and they tend to get deleted/removed if I do (since it's always something that is really awful and needs modding).Now no one seems to moderate it anymore.