Why would you be entitled for a refund when you still played the game? Specially after months of creating your character.
It's like if you go to a restaurant and don't like the food. Eat it in its entirety on multiple occasions and then later, ask for a refund because you didn't like it.
You made a purchase that didn't turn out how you wanted. It happens. But you still bought and used it for months.

Now the thing about a free transfer and allowing you to move is a more grounded request that makes sense with your situation. So that I can get behind.