Quote Originally Posted by Boblawblah View Post
Japanese culture means they'll never flat out say "it's not happening."

It's not happening.
Okyaku-sama, thank you for your loyal support and patronage. The hat issue is a very complicated one that our developers are diligently working on and are very proud of the work they have completed so far. This is a matter that is very near and dear to our hearts and we hope you'll understand that this is a complicated matter to solve.

- FFXIV Community Team