Yoshi P - Your next live letter, DT msq and the damage to the brand

[Zackneifein]

Not their fault some people didn't take the hint when the team said multiple times this Xpac was going to be different, and even said it was okay not to like it.

First, if they said it's ok to not like it, it also means that it's ok to criticize it.
Second, I'm personally inclined to think that they knew it was going to be a problem, that the MSQ would be divisive and Wuk Lamat would also be divisive. They did what I could call false advertising.
In the cinematic trailer, Wuk Lamat is barely present, she has as much time in it than any other Scion (which is a joke for some of them), and I'm sure they did that because they knew that doing a trailer truly representing the story, which would be mainly about Wuk Lamat, the preordering sales would have been worse.
And third, different doesn't excuse some lack of judgement or mistake they made for this MSQ.