Well, in a day I won't be able to post anything or even upvote other people's comments on FFXIV forums because my character has been logged out for 14 days already and I cancelled my sub. So I'd like to share my final thoughts about the infamous character update.
I have a feeling that people who got hit the hardest with character changes are kind of roleplayers — not the "roleplayer" type so popular on forums and Reddit, but roleplayers who like to immerse themselves in their characters. They might be engaged in RP events or not (I never participated in one, for example). But they usually enjoy making little stories about their characters, thinking about their background, their preferences, maybe some kind of character development since ARR until EW, etc. They create their characters to make a certain impression, and facial features are very important in making this impression (a hardened veteran, an enthusiastic adventurer, a sarcastic stranger with a heart of gold, etc.). FFXIV is a MMORPG that promotes this kind of behaviour, considering the focus on the story and the large number of cutscenes.
If a person is content with slapping on their humanoid-shaped mannequen for raiding gear 2B bottoms or Healer's Culottes, they won't object to any visual changes as long as their character stays hot. If for a person the main criteria is cuteness, they can use a free fantasia to change their face or transform into another, more cute race without a doubt.
But if a person is attached to their character, if they designed them with the intent of making a particular impression, if they played the same character literally for years and never used fantasia, any changes in face shape and expression would be difficult to endure. Especially if the changes are to the worst or the design team just put this race/gender/face combination to the end of the queue and probably didn't have enough time to do the job thoroughly (like with male Au Ra, who literally missed jaws when transformed or had their faces warped beyond recognition using certain emotes).
So the question is if the roleplayers are important enough to the FFXIV team to make character adjustments. So far, there hasn't been any reaction from the FFXIV team, so, I'm afraid, their answer is clear enough.


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