Game Freeze

[DarkArvan]

@Lefthy: You and other with that problem have in common, you are using ELGATO software. Also you have plenty of background programms open, that not needed. try a miniumal boot with msconfig or close them (e.g.: C:\LooseExe\SoundKeeper64.exe , maybe interfere with Windows WSAPI Sound)

@Eoro: Try removing Armory Crate from ASUS, it runs extremely high amount of background tasks. Also close not needed apps in background, like "AI Suite III\EZ Update\EzUpdt.exe" or remove them. They are not needed, BIOS updates can be obtained manually through your the ASUS website.

@Anida: If FFXIV crashes and you have to completly shutdown your entire PC, then something heavily is wrong with your hardware, e.g. overheating or unstable RAM. FFXIV just shows these errors, maybe others games dont. (battlefield for example is known to be a good ram test)

[Veritas-Ancora]

@Lefthy: You and other with that problem have in common, you are using ELGATO software. Also you have plenty of background programms open, that not needed. try a miniumal boot with msconfig or close them (e.g.: C:\LooseExe\SoundKeeper64.exe , maybe interfere with Windows WSAPI Sound)

@Eoro: Try removing Armory Crate from ASUS, it runs extremely high amount of background tasks. Also close not needed apps in background, like "AI Suite III\EZ Update\EzUpdt.exe" or remove them. They are not needed, BIOS updates can be obtained manually through your the ASUS website.

@Anida: If FFXIV crashes and you have to completly shutdown your entire PC, then something heavily is wrong with your hardware, e.g. overheating or unstable RAM. FFXIV just shows these errors, maybe others games dont. (battlefield for example is known to be a good ram test)

Interesting. I also have ELGATO and ARMOURY CRATE. I will also uninstall these and see if it fixes the problem


Here's my specs:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 4402
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32675.312MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34723.312MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.102GB SYSTEM_FREEDISC_SPACE 151.371GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1621.165GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 287.560GB
SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 16691.933GB SYSTEM_FREEDISC_SPACE 16465.126GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4070
GRAPHICS_CHIP NVIDIA GeForce RTX 4070
GRAPHICS_VRAM 12011.000 MB
GRAPHICS_SHARED_VRAM 16337.656 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8088 7/26/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 4070
GRAPHICS_CHIP NVIDIA GeForce RTX 4070
GRAPHICS_VRAM 12011.000 MB
GRAPHICS_SHARED_VRAM 16337.656 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fe5f369669db2f36\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8088 7/26/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND 3.5mm Razer Black (THX Spatial) {79AA8A8B-1715-4BA2-A90E-559F40C0C402}
SOUND_DEVICE_NAME RZTHXSpatial.sys
SOUND_DRIVER_VERSION 21.13.12.850 4/13/2020 19:00:00
SOUND Headphones (ATR2100x-USB Microphone) {E6B979AC-B483-4BD2-BB21-432B9BDE08BF}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.7309 11/24/2025 19:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {C471BCD0-189B-44C2-9170-58BB0C861D2A}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9359.1 5/29/2022 19:00:00
SOUND Speakers (Realtek(R) Audio) {E3ABCDFE-2EF5-4B1B-BC48-E6B0729CCDB3}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9359.1 5/29/2022 19:00:00
SOUND Speakers (Sonic Studio Virtual Mixer) {75B18D77-19BC-4546-83B0-3EF262324D2C}
SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SOUND_DRIVER_VERSION 1.0.2.0 10/13/2021 19:00:00
SOUND Speakers (Steam Streaming Microphone) {8C574C72-3E76-43DB-95CF-71AEA02EA7BA}
SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SOUND_DRIVER_VERSION 8.33.15.17 7/27/2017 19:00:00
SOUND Speakers (Steam Streaming Speakers) {DCEDFC1E-60C4-446E-AC32-88C9F991BDA3}
SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SOUND_DRIVER_VERSION 17.56.13.764 7/19/2017 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Cynosa V2 {D1012240-A529-11F0-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Cynosa V2 {E172BA80-A529-11F0-800F444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Tartarus Pro {AA3A6040-A529-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT AURA LED Controller {73312500-0776-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Controller (XBOX 360 For Windows) {EB50A540-4B4D-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
INPUT Razer Tartarus Pro {AA3AFC80-A529-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {AA3B2390-A529-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {40161F80-A280-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {AA3B4AA0-A529-11F0-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {40166DA0-A280-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ATR2100x-USB Microphone {D733EA80-1061-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {401694B0-A280-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ATR2100x-USB Microphone {D733EA80-1061-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {4016BBC0-A280-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ATR2100x-USB Microphone {D7341190-1061-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {4016E2D0-A280-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {B4F2D260-A529-11F0-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Brio 501 {401709E0-A280-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {C5552860-A529-11F0-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Tartarus Pro {AA3CAA30-A529-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {C5554F70-A529-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {C5557680-A529-11F0-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Tartarus Pro {AA3CF850-A529-11F0-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {C815F610-A529-11F0-800D444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Tartarus Pro {AA3D1F60-A529-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Cynosa V2 {E174B650-A529-11F0-8010444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Joystick (Razer Tartarus Pro) {AA3D6D80-A529-11F0-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
INPUT HID-compliant consumer control device {E1750470-A529-11F0-8011444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT LianLi-SL-infinity-v0.8 {7335DFF0-0776-11EE-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Controller (Razer Xbox 360 Controller) {E593FC70-0790-11EE-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
INPUT Razer Cynosa V2 {E2D1AE40-A529-11F0-8012444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
Diablo IV
GameFirst VI
Google Chrome
Texas Instruments TUSB3410 drivers.
K-Lite Mega Codec Pack 18.8.5
OBS Studio
Overwatch
Razer Synapse
Steam
THX Spatial Audio
ASUSTOR Control Center 2.1.5.3220
BrLogRx
AMD_Chipset_Drivers
LG Calibration Studio
FINAL FANTASY XIV ONLINE
BrSupportTools
HowToGuide
Brother PowerENGAGE
SoftwareUpdateNotification
PowerENGAGE
BrLauncher
Brother Scanner Driver
AppLogLibSetup
Futuremark SystemInfo
Teams Machine-Wide Installer
AMD PCI Driver
NetworkRepairTool
Realtek Ethernet Controller Driver
Brother iPrint&Scan
ControlCenter4
AMD PSP Driver
HttpToUsbBridge
AMD Ryzen Balanced Driver
Epic Online Services
Dokan Library 2.2.1.1000 Bundle
UE Prerequisites (x64)
AMD SBxxx SMBus Driver
Adobe Refresh Manager
Brother iPrint&Scan
Infatica P2B Network
CyberLink Application Manager
StatusMonitor
Brother Printer Driver
ScannerUtilityInstaller
REDlauncher
Asmedia ASM104x USB 3.0 Host Controller Driver
AMD GPIO2 Driver
Realtek Audio Driver
UsbRepairTool
TUSB3410
ControlCenter4 CSDK
L-Connect 3 1.6.30
BlueStacks App Player
Cheat Engine 7.6
Driver Easy 5.8.0
PixelHealer
Razer Axon
Razer Cortex (64-bit)
The Jackbox Party Pack 6
Timberborn
Baldur's Gate 3
Fall Guys
Quiplash 2 InterLASHional
Hades II
Coral Island
The Jackbox Party Pack 7
Sea of Stars
Myst
PowerWash Simulator
Mad Games Tycoon 2
Ragnarock
Cooking Simulator VR
Manor Lords
Street Fighter™ 6
STORY OF SEASONS: Pioneers of Olive Town
Cookie Clicker
Tavern Master
Espresso Tycoon
The Jackbox Party Pack 8
Palworld
Critter Cove
Aloft
Kayak VR: Mirage
Vampire Survivors
Mega Man Battle Network Legacy Collection Vol. 1
HARVESTELLA
MultiVersus
The Jackbox Party Pack 9
Clair Obscur: Expedition 33
Castle Crashers
Quest Master
Fields of Mistria
MEGA MAN X DiVE Offline
Go-Go Town!
Tiny Glade
The Jackbox Party Pack 10
Contra: Operation Galuga
3DMark
STAR OCEAN THE SECOND STORY R
YEAH! YOU WANT "THOSE GAMES," RIGHT? SO HERE YOU GO! NOW, LET'S SEE YOU CLEAR THEM!
Path of Exile
SteamWorld Heist II
Moving Out 2: Training Day
Banished
Toxic Crusaders Demo
Bloomtown: A Different Story
inZOI
SteamVR
Cities: Skylines
The Jackbox Naughty Pack
Watermelon Game
Supermarket Simulator
Marvel Rivals
The Jackbox Megapicker
RimWorld
The Jackbox Survey Scramble
FANTASY LIFE i: The Girl Who Steals Time
The Trolley Solution
R.E.P.O.
The Jackbox Party Pack
The Jackbox Party Pack 11
Sonic Racing: CrossWorlds Demo
Teddy's Haven
DungeonBox Playtest
The Jackbox Party Pack 2
Stardew Valley
Wallpaper Engine
The Jackbox Party Pack 3
Drawful 2
Job Simulator
The Sims™ 3
Planet Coaster
Satisfactory
Kingdoms and Castles
The Jackbox Party Pack 4
CHRONO TRIGGER
Beat Saber
Injustice™ 2
Blade & Sorcery
Secret of Mana
Foundation
The Messenger
The Jackbox Party Pack 5
Synth Riders
OCTOPATH TRAVELER
Among Us
Logi Tune 3.7.187
Logi Tune
Disk Drill 6.0.1054.0
HitFilm
ROGFontInstaller
Bonjour
Disk Drill 6.0.1054.0 (x64)
Paradox Launcher v2
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
GameFirst VI
Dokan Library 2.2.1.1000 (x64)
Adobe Acrobat (64-bit)
NVIDIA Graphics Driver 580.88
NVIDIA App 11.0.4.526
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.10920.35420203
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.4.500
NVIDIA Virtual Audio 4.65.0.3
UE Prerequisites (x64)