Mountain Zu Mount

[DarkArvan]

This is no technical problem, whats the point to for the thread?

You or SE cant change the region of your square enix account, its permanent. If they dont do it, we can't do it neither. Ofc the code does not work on an EU account.

[Miro_X]

This is no technical problem, whats the point to for the thread?

You or SE cant change the region of your square enix account, its permanent. If they dont do it, we can't do it neither. Ofc the code does not work on an EU account.

I'm not asking to change my account to a different region (though why they refuse to allow that is frankly beyond me, because seemingly every other company seems to be able to do that almost at will. Riot, Battle.net and several others all allow this so why can't they?). I'm asking for a solution to the problem - that being that I have a code for a mount that I can't redeem despite living in America. I have physical proof of the purchases that I made to get the code - something, by the by, that was never specified to be NA only. Ideally, what I'd like is for them to just put the mount on my account since I've already paid for it. It's not like it can't be done.

It's stupid to expect that players won't move countries for one reason or another. Life is a thing that happens. Marriage. Work. Military. Health. It's insane not to allow. And like I said before, there are plenty of other companies that do allow region changing, so why won't SE? Even if it's something that they only allow once a year or something to prevent abuse. It's almost certainly not a technological issue. I doubt it's even a legal issue either.