Can't register expansion

[MistakeNot]

Hi

On Thursday I received a mail with the registration code for Dawntrail, and instructions for how to activate it.

For 4 days (!!!), I've been getting the following message when trying to do so:

"The service is currently unavailable due to maintenance. Please try again at a later time."

How long is maintenance supposed to last????? This is getting FRUSTRATING.

The pre-access code, if you got one, should be usable now in the Mogstation.
The "real" code for the expansion won't be usable until July 2, when pre-access ends and the expansion officially launches.

[Africanbob20]

The pre-access code, if you got one, should be usable now in the Mogstation.
The "real" code for the expansion won't be usable until July 2, when pre-access ends and the expansion officially launches.

The real issue here assuming this is just an early access mistake on his point is that expansion registration has been down for 4 days now. I'm finishing up shb and I won't be able to play ew until squeenix get off their ass and fix the issue. I believe we were told we were not gonna see problems like this prior to the launch of dawntrial. But alas dawntrial has made my expansion purchase worthless.
At least i won't lose early access time. Just annoyance.

[Thangil]

The pre-access code, if you got one, should be usable now in the Mogstation.
The "real" code for the expansion won't be usable until July 2, when pre-access ends and the expansion officially launches.

Seems you're correct when it comes to the "real" code comment. I overlooked that it says July 2 in the email.

BUT: how the heck to get pre-access? I ordered the expansion months ago, and I'm supposed to get early start, but I can't access it yet. I never got an access code for pre-access.

[Kirika-]

Seems you're correct when it comes to the "real" code comment. I overlooked that it says July 2 in the email.

BUT: how the heck to get pre-access? I ordered the expansion months ago, and I'm supposed to get early start, but I can't access it yet. I never got an access code for pre-access.

You should have gotten an email shortly after purchasing the expansion via the preorder, titled:
FINAL FANTASY XIV: Dawntrail Pre-order Bonus Items

In the message body below where it tells you your preorder bonuses will be a red rectangle with a string of letters and numbers arranged in a grouping of five groups of four digits.
That is your Early access to Dawntrail code that you should have entered into the Mog Station with your Square Enix Account.