Quote Originally Posted by Caesius View Post
They did say the graphics update would result in many characters not matching up 1:1 with how they looked in Endwalker. It's why they're offering a free fantasia so you can tweak your WoL or switch to another race entirely. It's more about ensuring faces look better overall in the long run, and I do think the DT update improved the OP's look.
The changes that have been made in this update are not things that can be tweaked. They're often issues with the basic shape of the face, or the same type of alteration has been made to all four choices, or the difference between choices is just as much of a problem as the difference between old and new design.

It doesn't even matter if an observer finds the face "improved" as a straightforward preference. The exact details of the face create a particular identity and personality, and we have "known" our individual characters for years. We know what they look like and whether they smile or frown at rest. The benchmark has in many cases changed that in ways we cannot fix, and the exact character is lost.

The replacement person might be prettier but we just want the same person back.