Quote Originally Posted by Gwen_Lavellan View Post
Do you see your character in log screen (I mean, physically, but with questions marks on your data on the left of your screen).
If not, I think that’s it. If you can’t see your character, you can’t edit it. (Happened to me on Stormblood release)
if you can't see your character, right-click, then click Retrieve Character Data, and it'll show it.