Why is there no refund for the 48 hours maintenance?

[Shialan]

It's totally different if I'm not playing because I'm sleeping or working though? One is my own actions. The other is something that I cannot control.

Chloe

They didn't. And if you really think they did (and you live in the EU, where laws against shady things in ToS are strongest), take them to court.

[ShadowyZero]

while i will say it is agreed by you when you accept to the terms and conditions, for longer periods of maintenance i do think it would be fair for them to put a pause on active subscriptions and then unpause them after such periods so for example if your subscription was to originally end on like the 29th for example but your access to their service was suspended for a period of 3 days or more then your end date should then be pushed to the 1st or 2nd of the next month to account for those days you paid for etc.

[Sunako]

I just bough sub today, so I saved few cents. Sadly I could not upgrade the patch without sub.

[Graveyardprincess]

I just bough sub today, so I saved few cents. Sadly I could not upgrade the patch without sub.

*blinks* you ordered subway and it gave you a patch?

[Sunako]

*blinks* you ordered subway and it gave you a patch?

[Graveyardprincess]

idk i think my brain isnt braining since i passed out and woke up just now,

[Patesaupesto]

I agree with OP, but :
It's in the TOS (I agree it should be changed)
It's only less than a dollar, I'd say half of it since you're sleeping half of the time and your sub is still going while you're sleeping, but I understand what you're asking for, it's more emblematic than the amount itself

I don't understand why people are so mad at OP and not able to understand a so simple statement, I think it's better to ignore than to hate and judge that way

Even if I understand OP's position, I think that's a lost cause, OP is wasting time and energy and should ignore this topic from now on

[YouMayNot]

I agree with OP, but :
It's in the TOS (I agree it should be changed)
It's only less than a dollar, I'd say half of it since you're sleeping half of the time and your sub is still going while you're sleeping, but I understand what you're asking for, it's more emblematic than the amount itself

I don't understand why people are so mad at OP and not able to understand a so simple statement, I think it's better to ignore than to hate and judge that way

Even if I understand OP's position, I think that's a lost cause, OP is wasting time and energy and should ignore this topic from now on

It definitely should be changed though. I hope the community managers see this. It's the right thing to do.

Chloe

[Xylira]

Pretty much every other subscription based MMO I've played has at some point in the past credited actively subscribed members for lost playtime when an extended service outage occurs. I recall it not being uncommon for Blizzard when it came to WoW, even when the outages were expected due to extended maintenance periods or patches that took a while.

So while SE is technically within their right to do nothing, in my opinion I find it distasteful from a customer service perspective for them to just pocket the difference. Especially when they're expecting us to fork over $40 for Dawntrail at the same time.

I'm not by any means mad about it, I just think it's poor form for a service provider.

[Azureskies01]

Pretty much every other subscription based MMO I've played has at some point in the past credited actively subscribed members for lost playtime when an extended service outage occurs. I recall it not being uncommon for Blizzard when it came to WoW, even when the outages were expected due to extended maintenance periods or patches that took a while.

So while SE is technically within their right to do nothing, in my opinion I find it distasteful from a customer service perspective for them to just pocket the difference. Especially when they're expecting us to fork over $40 for Dawntrail at the same time.

I'm not by any means mad about it, I just think it's poor form for a service provider.

Back in the day in vanilla servers would shit themselves randomly and you could count on just about ever Tuesday being a full maintenance day. Never remember them giving us 4 days for free a month.