Why is there no refund for the 48 hours maintenance?

[Slayer25c]

I don't know what game company can charge a game fee then an expansion fee then even a subscription fee but go into maintenance for so long and have so much DDOS that you can't even play!

That is $0.9 taken out of my subscription that I can't even play. Because there are 20 million players, that is $18 million that you are charging everyone because of the subscription fee even though you can't even login to the server. This is borderline unethical.

Why not extend the subscription by 2 days? Since the server is paused our subscription should also pause and resume once the server is live again.

Please pay me back my $0.9 ASAP or extend my subscription by 2 days.

Chloe

U did agree to that tos he states maintenance is included in your service fees u not getting those days back

[Arnsgrim]

LMAO Rip BOZO, Pack watch.

[Edmund_Blackadder]

Why bait like this?

[PaulH]

My post is as dreary and as silly as the ask, please reply and defend your ask to add more dull to my day and this silly thread.

[Filidor]

Log Story Short:

TOS
https://support.na.square-enix.com/r...2&tag=users_en

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

So I don't see a problem there. It's neccesary.

You won't get a refund for the time sleeping / working too

[YouMayNot]

If you're not happy about it, make a ticket to support and see if they will do anything for you, as opposed to posting on a player forum.
If they refuse, you can always cancel your sub and stop playing if it affronts you so much. Alternatively, you can seek remediation or remuneration through other means. I'd suggest speaking to legal counsel or a consumer advice organisation in this aspect.

Seems the most obvious solutions.

I'd also advise carefully reading any contracts or terms that you sign/accept so that you understand the conditions of the agreement going forward.

Thank you for the advice.

But no one reads the Terms of Service, let's be real. They shouldn't put shady things in there.

Chloe

[YouMayNot]

Log Story Short:

TOS
https://support.na.square-enix.com/r...2&tag=users_en


So I don't see a problem there. It's neccesary.

You won't get a refund for the time sleeping / working too

It's totally different if I'm not playing because I'm sleeping or working though? One is my own actions. The other is something that I cannot control.

Chloe

[CerusSerenade]

Wish granted:

The subscription fee is now $30 per month though.

[Vrankyl]

Thank you for the advice.

But no one reads the Terms of Service, let's be real. They shouldn't put shady things in there.

Chloe

How in the blazes is it shady? It is the exact same verbiage and statements that every other Monthly Subscription MMO out there uses in regards to Maintenance times. This is literally the industry standard and always has been.

[MoonmoonMoonmoon]

this must be your first expansion release. Boy are you in for a treat when the maintenance ends. Then you'll be lucky to log in at all.