I mean, I am more than happy to have these new face sculpts, eyes etc. as options.

It would give more ways for people to express their ideal character and damn would the character creator profit from more options.
The issue is they aren't doing that. They are basically telling people who liked their characters so far to go pound sand since they have "their vision".

It is nice that some people enjoy it but if they suddenly said "FFXIV is dead, we are making FFXI-2" some people would also like that but nobody in their right mind would say that everyone should just shut up and accept it because it is "their vision".

And it isn't like people here are just shouting "I HATE IT". A lot of people give very detailed examples as to what they dislike and why. Which as far as feedback goes is worth a lot more than shouting "it is so pretty!". Ignoring that maybe not everyone wants their character to be pretty but instead maybe have a bit more of a rugged feel.