Need some help with lag

[Eenkalzet]

Greetings Tam_Hawkins,

I'm really sorry to hear that it you've been experiencing these connectivity issues.

We would like to ask for the following information to get a better idea of the issue:

- Error messages (If any):
- Type of connection (wired or wireless):
- Has this been a long on-going issue or has this only been occurring very recently:
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Re-Confirm what data center and server/world were you trying to connect to:
- We would like to confirm if the game has been properly whitelisted through the systems anti-virus/firewall:
- What is the ISP and what region/country are you connecting from:

We would also like to ask what you have tried so far to alleviate the issue outside of the steps you've already provided:

[Tam_Hawkins]

Hello Eenkalzet,
thank you for your reply, I will try to answer as best as I can.

- Error messages (If any):

No Error messages, just lag

- Type of connection (wired or wireless):

The connection is wireless, I would prefeer wired but that is currently not possible. I had the same setup when I played last (at the beginning of endwalker) and the game was fine.

- Has this been a long on-going issue or has this only been occurring very recently:

I have only resupped for the last month (roughly from 12.5. to 12.6) and the issues has been ongoing for the entire duration of my sub.

- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):

The Lag occurs whenever I am in a dungeon (outside seems fine) only while battling enemies. The number does not matter one lags as much as figthing six or more. During a figth it occurs every few seconds. There are no specific hours or days.

- Re-Confirm what data center and server/world were you trying to connect to:

My character is on shiva which should be the Ligth data center

- We would like to confirm if the game has been properly whitelisted through the systems anti-virus/firewall:

I belive it was not, I have whitelisted it now but the issues remain.

- What is the ISP and what region/country are you connecting from:

I am connecting from Germany, our ISP should be Telekom

We would also like to ask what you have tried so far to alleviate the issue outside of the steps you've already provided:

Only the steps mentioned in my first post.