The reasoning of "appeasing players" and "we got feedback that people wanted this" is in regards to the homogenisation of buff timers to 120s. As far as I'm aware, the dev team has gone to great lengths to actually avoid talking about healers in any way ever since ShB launch. If you can provide where it's been said that the healer changes were done to appease players, I'd love to see it.
Personally, I'd disregard those numbers outright because the only way to get such information would be the luckybancho surveys, and those only check if someone has a healer levelled to max. That's very different from someone actually playing healers, only SE would have the data on that and they're not showing us anything.
As for my opinion on why they made these changes, it's definitely to appeal to other people to play the healer role. They're definitely dissatisfied with the supports : DPS spread, so they must be trying to coax some DPS players to main healers. The problem is that, the way they want to coax players into playing healers is to massively simplify the healer jobs so literally anyone can play them. This causes 2 problems:
1) The people who mainly play healers before the changes have a chance of being uprooted and quit the role, resulting in a loss of healer players.
2) The DPS players that they manage to coax into playing healers may reach max level and decide that they don't like healers, then they go back to the DPS role again, resulting in a loss of healer players also.
In the end, the general simplification is because they want more people to play the role (this happened to tanks too) and the homogenisation of toolkits is likely for balance purposes. I think the simplification of the role isn't doing a good job of drawing players into the healer role as we've had some newer players make threads saying that they just got healer to max and found it intensely boring, but if we want healers to be fixed, the dev team has to see that what they're doing isn't working and is putting more people off than it is drawing people in.



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