you're not the voice of the majority. Coming here also won't reach the majority. Most online survey's that have been done in regard to gaming and online engagement, have shown that only 20-30% of a game's playerbase seeks additional information about the game outside of the game itself. Then only a small niche of that percentage engage in online discussions. There are maybe a hundred or so regulars here on the forums, maybe 2x to 3x that that lurk, several thousands on reddit/twitter, with tens of thousands lurking on the discussions. This is for a game with an estimate of around 500k-1.5M people playing regularly, which even the low end of that scale, online discussion breaks maybe 1-3% of playerbase, with about 5-10% lurking on it.
In general, SE and to be fair, pretty much most companies, they view the opinion of the silent majority as numbers go up, people agree with them. A more nuanced approach would be login surveys, though those can have their own issues with accuracy and from what I've seen in other games, are more used to make players think the company cares, and no meaningful changes from them.