How exactly is current design gonna appeal to young gamers? Are they talking only about Japanese young gamers who like VNs? Or did CBU3 get their metrics from global player profile ages? Because let me break you the news: most people who chose 18 as their age and play this game probably aren't.
I like the game, but I have no idea which "modern gamer" would put up with the 300 hours of fetch quests followed by at the very best 10 minutes of actual gameplay. He mentions Fortnite in an interview from 4 DARN YEARS AGO, but that game currently and very ironically has you more time engaging with the game systems than FFXIV. I'm currently in Post-SB quests and I feel bad for whomever gets DT and has to put up with the absolutely thrilling experience of teleporting around for almost 20 minutes to speak to Nanamo because she needs to deliver exposition, I0m at a point where I just read a story summary every post patch to know up to which point I'll just skip dialogues and it's usually three quarters of the patch storyline.
They want to attract new players but do absolutely nothing to improve the completely misserable climb to newer content, they have added Duty Support to make MSQ more accessible, but they have done nothing to make the game more engaging. Sure, wow, now I can advance at a snail's pace this very easy dungeon that will teach me nothing about how to play with others without getting into a long queue if I don't pick one of the two most boring roles in the game, but whenever I get to play with others things keep either dying before they can do anything interesting, or things kill us so fast that we have no idea what went on. People exaggerate when they say players in this game are unskilled, the problem si that the game does NOTHING to push the players to become better and it has, historically, had terrible difficulty scaling, with Normal content being chill one moment and then pushing the players off a cliff without warning to the point it gets nerfed into an absolute slog.
Younger players will leave because there are more engaging and "fast" things to play. Horny 50 year olds who made a catgirl and got lost in the myriad other endless systems will discover ERP and Venues and stay because of parasocial relationships and addiction.