They always give you the option to express yourself better than just mark your answer. There is something called emotional state analysis, they can easily use your text to understand the reason of your happiness/unhappiness. Also, you can find their intention here:
Depending on the responses we receive, the new side story may feature a character whom already appears in a previous side story or the new Tales under the New Moon series.
Survey answers will serve as a reference for our future endeavors
This survey feels exactly like those questions made by Omega (Venat, Emet or Hermes) or Venat "Has your journey been good?". It's a collection of generic questions, not a combat specific question or combat design question. This is confirmed here:
As part of A Realm Reborn’s 10th Anniversary celebrations[...] Tell us about your main job, what sort of place FFXIV is to you, and other details we would like to hear about your adventures!
They just want to internally compare those results of 10 years later to the previous survey during 1.0. Such complaint makes no sense. It's like asking for an owl to hunt like an eagle. This survey probably was made by marketing department (confirmed by the first two questions) and not from someone that belongs to the main staff.
I would give you the reason if they said "here is an important survey about in-game mechanics, we would like to hear where we can improve" but isn't. Chill.