Bad lag again with NTT's NA server network

[Merricat]

I submitted a ticket to both ATT and NTT today. The technician at ATT said that it has been escalated and gave me a contact to provide details to the "backend team", and the response received from NTT was:
"I have associated this to our master ticket. I cannot disclose the full details but know that this incident is escalated to the highest level within NTT. I would advise continuing to create tickets with your upstream provider, ATT, to bring attention and awareness to the impact this is having on you and other ATT customers."

Reading between the lines here, but that sounds to me like NTT is trying to get $$$ out of ATT to fix this problem.