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  1. #691
    Player
    Merricat's Avatar
    Join Date
    Jan 2022
    Posts
    20
    Character
    Merricat Blackwood
    World
    Faerie
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by OrangeCatBehavior View Post
    I submitted a ticket to both ATT and NTT today. The technician at ATT said that it has been escalated and gave me a contact to provide details to the "backend team", and the response received from NTT was:
    "I have associated this to our master ticket. I cannot disclose the full details but know that this incident is escalated to the highest level within NTT. I would advise continuing to create tickets with your upstream provider, ATT, to bring attention and awareness to the impact this is having on you and other ATT customers."
    Reading between the lines here, but that sounds to me like NTT is trying to get $$$ out of ATT to fix this problem.
    (4)

  2. #692
    Player
    NeroVenus's Avatar
    Join Date
    May 2023
    Posts
    1
    Character
    Nero Venus
    World
    Hyperion
    Main Class
    Bard Lv 90
    Joined the forums to also say as an ATT Fiber subscriber, I am having issues with lag and rubberbanding only while playing FFXIV. Thankfully I am on PC and have the option to use a VPN to solve the issue for now...but others are not as fortunate.

    Awful that this has been going on for several days now with no resolution in sight.
    (3)
    Last edited by NeroVenus; 05-26-2023 at 04:51 AM.

  3. #693
    Player
    Aranthon's Avatar
    Join Date
    May 2023
    Posts
    10
    Character
    Aranthon Leonhart
    World
    Goblin
    Main Class
    Dancer Lv 90
    What would be the best way of contacting ATT about this issue? Going through their standard customer service chat? I've sent an email to NTT's customer support page; for what good that will do. Better than just sitting here and hoping right?
    (1)

  4. #694
    Player
    Monochii's Avatar
    Join Date
    May 2023
    Posts
    10
    Character
    Humongous Buttocks
    World
    Midgardsormr
    Main Class
    Paladin Lv 90
    Not sure what good it'll do but went ahead submitted another ticket to Square with my tracert results. Still suffering here as well.

    I vented abit on socials to explaining the issue to the best of my ability tagging square, FF_XIV_EN and NTT. Linked it if you wanna try and give it more traffic or add details. Feel the more attention it gets, more Square will be forced to fix it.

    https://twitter.com/_Monochi_/status...9uNbyES1w&s=19

    Haven't tried contacting either AT&T or NTT however from my test, the NTT server is at fault for the issue, packet loss starts at the San Jose and Sacramento NTT nodes.

    We shouldn't have to go through this much effort to have this fixed.

    *edit I should mention I have also submitted ingame bug reports multiple times since the issue started on May 15th with not a SINGLE reply back.....
    (4)

  5. #695
    Player
    Brywynn's Avatar
    Join Date
    Jul 2016
    Posts
    11
    Character
    Brywnn Llysmara
    World
    Midgardsormr
    Main Class
    Red Mage Lv 90
    Heeeeey we've hit 70 pages!

    *sad trombone*

    I want to run Panda so bad... I've already gotten spoiled on one big thing, I don't want the whole thing spoiled for me just because I couldn't play it on release because of a company pissing contest. Can't even run the dungeon in good conscience because I contribute nothing as a DPS with this.... *sigh*
    (4)

  6. #696
    Player
    Allison_Grimvault's Avatar
    Join Date
    May 2023
    Posts
    16
    Character
    Allison Grimvault
    World
    Siren
    Main Class
    Dancer Lv 90
    Quote Originally Posted by Brywynn View Post
    Can't even run the dungeon in good conscience because I contribute nothing as a DPS with this.... *sigh*
    Yeah, it was a really bad feeling being dead weight for the healer whenever I was in a duty all last week. I didn't even attempt running as healer which is what I mostly run.
    (1)
    Last edited by Allison_Grimvault; 05-26-2023 at 09:00 AM.

  7. #697
    Player
    piratesbooty's Avatar
    Join Date
    May 2023
    Posts
    1
    Character
    Man Man
    World
    Sargatanas
    Main Class
    Fisher Lv 90
    Played since 1.0 beta. Will be leaving the game if this is not fixed. I'm sick and tired of this occurring every patch cycle. Barely finished the new normal tier and don't think EX is achievable in this current state. Can't double weave. Can't play the jobs I prefer. Work with NTT to get this fixed or I'm gone. No point in paying a sub for a broken connection because of NTT. Fed up at this point.
    (3)

  8. #698
    Player
    Pat00tSack's Avatar
    Join Date
    May 2023
    Location
    Gridania
    Posts
    6
    Character
    Elizagerth Thunderpee
    World
    Faerie
    Main Class
    Bard Lv 90
    I somehow managed to not die for the dungeon and raids, but my FC and I attempted the Unreal and my lag was just awful. It got to the point where they'd give me audio cues in Discord of when to move because I saw nothing on my screen until it was too late. *sigh* There should be att lag support groups running content where everybody is lagging xD
    (2)

  9. #699
    Player
    DES_VII's Avatar
    Join Date
    Dec 2021
    Posts
    42
    Character
    Des Kentaro
    World
    Siren
    Main Class
    Reaper Lv 90
    Can confirm i've been having the same issue since the server maintenance or upgrades they did.
    Constant rubber banding and MASS lag spikes making the game almost Unplayable. It happened after the server updates it seems. Just really hard to play FF14 with this much lag and rubberbanding.
    I'm also on AT&T, contacting them didn't seem to get anywhere. Not sure what to do, just hope it gets fixed.
    (1)
    Last edited by DES_VII; 05-26-2023 at 10:53 AM.

  10. #700
    Player
    Deceptus's Avatar
    Join Date
    Sep 2013
    Location
    The Goblet - 16th Ward, Plot 55
    Posts
    4,418
    Character
    Deceptus Keelon
    World
    Behemoth
    Main Class
    Sage Lv 90
    If you have a VPN that seems to completely remove the problem.

    Using 1.1.1.1 seems to help as well.

    AT&T Fiber user who shouldn't have to put up with this sh!t. SE needs to flex their big boi million dollar muscles and get NTT to get on the job.
    (3)

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