You have the right of it, and it is, indeed, quite sad. My way of looking at it is that forums tend to attract the most unhappy people, for MOST of the happy people are playing the game and enjoying it, with MOST of the people on the forums being the unhappy ones. It's pretty stark even when compared to different areas. Like the Healer forum here is very toxic and everyone seems to hate Healers and gameplay, but then you ask around Reddit and see that there are a good deal of people that like them alongside those that don't but they all can be mostly respectful and get along, and you go to some YouTube comments on FFXIV creator videos and a lot of people are saying all views and getting along, too.
These forums are somehow the most concentrated of the toxic ones, even if there are some good people here just trying to have enjoyable conversations about the game or offer legitimate criticisms.
Then you get stuff like this which outright proves the point. And there's always some people liking those toxic posts.
It's really sad. But all we can do is try to be the lighter voices in the darkness and pray that the moderators someday hear.
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EDIT:
I don't think that's quite fair. There are a lot of good people in the English communities and a lot of non-English communities that are even worse. The Japanese community can be downright vicious when they choose to be, even going so far as to not only get people to delete their characters but to find out who they are in real life and continue hounding them.
It's like the world's going mad. Maybe it always was and the internet just exposes it more since we can all see what once might have only happened in a small backwater community somewhere that we'd never see (while we'd encounter only the cases in our own backwater), though I think the semi-anonymity of the internet likely does contribute some.
In either case, it is a worrying trend for the future, and one that needs to be opposed with reason and level headed counterpoint.



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