Of course they do, but they still listen to what the general majority of the playerbase wants and go with that as the framework for their decision making. Just because you think you're not being listened to, doesnt mean that everybody else's wants and ideas are not being listened to. The current combat design was years in the making based on what the audience loved and or hated what worked and dont worked. It was things like TP, and positionals, normal raids just being boss rooms only and making classes easier to play. These things didnt magically happen overnight, they've been slowly designing the game based on the amalgamation of feedback we give them and this is how we end up here.